8 Service supervisor Jobs in Portland, ME
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Martin's Point Health Care is Hiring a Service supervisor Near Portland, ME
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond.
As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community.
Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day.
Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
Job Description
The Supervisor, Member Services is responsible for daily Member Services operations and functions, including monitoring staffing levels, scheduling, telephone standards, written and verbal correspondence to ensure exemplary customer service is provided to both internal and external customers.
The Supervisor partners with the Training and Quality Assurance Specialist to administer the Quality Call Monitoring Program and Training Program.
Key Outcomes
Ensures optimum staffing levels through efficient monitoring call volume and membership to meet service demands and regulatory requirements.
In partnership with the Training and Quality Assurance Specialist, performs quality call monitoring for the Member Services staff to ensure quality to customers services, and complete high quality documentation.
Develops and implements process and / or operational improvements to enhance efficiency and effectiveness of Member Services operations.
Provides direct supervision to a team of Member Services Representatives on a daily basis.
Recognizes and analyzes trends necessitating training and / or process improvements initiatives, ensuring areas of concerns are addressed before becoming major issues.
In partnership with the Training and quality Assurance Specialist conducts initial training for new Member Services FTE's, ensuring knowledgeable and confident customers services is provided from the start.
Resolves difficult customer interactions in a respectful manner and / or obtains department manager assistance for unresolved issues.
Assists department manager with development of policies, procedures, and workflows.
Partners with other leaders across the Health Plan and Organization in sharing and learning from best practices in operations management, service excellence, process improvement, and staff management / development.
Provides back up support to Member Services staff as necessary to maintain daily functions.
Education / Experience
High School Diploma or equivalent required
Associates Degree, post secondary education preferred.
3 years of experience in a call center required.
Training experience required.
Supervisory experience preferred.
Required License(s) and / or Certification(s) :
Not applicable
Skills / Knowledge / Competencies (Behaviors) :
Demonstrates an understanding of and alignment with Martin's Point Values
Excellent written and oral communication skills.
Resiliency and ability to handle difficult conversations with internal and external customers.
Ability to analyze and problems solves in a win-win manner.
Detailed oriented with excellent follow up skills.
There are additional competencies linked to individual contributor, provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.
We are an equal opportunity / affirmative action employer.
Do you have a question about careers at Martin's Point Health Care? Contact us at : jobinquiries@martinspoint.org
Last updated : 2024-05-14
Job Summary
Full Time
Insurance
$66k-86k (estimate)
05/16/2024
05/23/2024
martinspoint.org
PORTLAND, ME
500 - 1,000
1981
DAVID HOWES
$200M - $500M
Insurance
Related Companies
About Martin's Point Health Care
Martins Point Health Care is an innovative not-for-profit health care organization offering high-quality, affordable health care and coverage to the people of Maine and throughout New England. Martins Point has seven health care centers in Maine and New Hampshire offering primary and specialty care to those with most major health insurance plans. Martins Point also administers two health insurance plans: Generations Advantagewith the only 5-Star Medicare Advantage plans in northern New England, and the US Family Health Plan for active duty military families and retirees throughout most of nort...hern New England and New York. We believe that understanding both the clinical and health plan administrative side gives us the insight we need to make meaningful improvements to the health care system. Martins Point is dedicated to creating a community of healthy people through authentic relationships and trust.
More
Show less
The job skills required for Service supervisor include Customer Service, Scheduling, Call Center, Leadership, Initiative, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service supervisor positions, which can be used as a reference in future career path planning. As a Service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service supervisor. You can explore the career advancement for a Service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
02/27/2022: Phoenix, AZ
Document task completion through daily service reports.
04/15/2022: Austin, TX
Conduct regular performance evaluation of environmental service staff.
01/25/2022: Boulder, CO
Create and maintain environmental service staff schedule.
03/31/2022: Springfield, OR
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
02/26/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
03/30/2022: Pittsburgh, PA
All supervisors should be prepared to deal with a crisis.
03/30/2022: San Diego, CA
Deliver fast, effective resolutions.
04/07/2022: Harlingen, TX
A supervisor sees that employees update records when they receive or release parcels and mail.
03/02/2022: Mcallen, TX
Assisting customer service staff with duties where required.
03/31/2022: Portsmouth, NH
Step 3: View the best colleges and universities for Service Supervisor.
Similar Jobs
Popular Articles
