Primary Functions:

Perform all Teller and Customer Service Representative responsibilities. Refer customers to appropriate departments as necessary. Recommend appropriate solutions and services based on customer need.

Primary Activities

• Demonstrate skills and behaviors necessary to achieve growth of deposit solutions, referrals to business partners and sharing successes in an effort to build customer relationships.
• Acquire and deepen customer relationships through the identification of needs and by matching appropriate solutions through deposit growth activities.
• Meet and exceed deposit growth and incentive goals with the utmost of accuracy and highest ethical standards.
• Perform all transactions consistent with the role of a Teller including but not limited to:
• Checking & savings transactions, loan payments and account inquiries.
• Sell travelers checks, treasurers checks, money orders and other banking solutions.
• Perform transactions in accordance with bank policies and procedures with a high degree of accuracy.
• Efficiently and accurately perform end of day proving to include taking computer totals, scanning checks, balancing daily work and proving cash drawer.
• Provide a friendly, yet professional level of customer service to both external and internal customers.
• Perform all transactions consistent with the role of a Customer Service Representative including but not limited to:
• Open new deposit accounts (for example, Checking, Savings, IRAs, Certificates of Deposit and Money Market Accounts.)
• Order checks and ATM/Debit Cards.
• Accept wire transfer requests, verifying information and availability of funds.
• Provide customers with information on all aspects of deposit accounts and bank services including rates, service charges, restrictions and other relevant account information.
• May perform the duties of the Safe Deposit Box attendant.

Staff Activities

• Recognize and demonstrate the Banks Core Values:
• We are willing to sweep floors when no one is looking: We value and respect the contribution of each member of the team and work together even sweeping floors to support our mutual goals.
• We are passionate about our craft: Each day our effort is focused on doing better than the day before.
• We are willing to walk a mile to return a lost wallet: Going the distance to do right by our customers and co-workers.
• We are candid and kind: Our integrity, built on the trust of our community and among our peers, depends on our ability to communicate with respect, honesty and candor.
• Maintain the highest level of confidentiality of customer transactions and account information.
• Maintain knowledge of services in area of responsibility.
• Maintain basic knowledge of related state and federal banking compliance regulations.
• Maintain required level of quality and quantity of work.
• Demonstrate understanding and adherence to Bank Security procedures.
• Work within procedural limits of position.
• Promote Banks image and growth.
• Any other duties or projects assigned by supervisor.

Job Qualifications

• High school diploma.
• Successful completion of in house teller training program.
• Advanced math skills.
• Prior customer service experience.
• Excellent organizational and communication skills.
• Proficient computer knowledge & ability (windows, word, excel spreadsheets).
• Excellent knowledge of current Bank policies and procedures.
• High level of attention to detail.
• Positive attitude with emphasis on high quality customer service.
• Additional responsibilities: required to be Notary Public, Medallion Guarantor, signature guarantor, registered on the NMLS site.

Physical & Environmental Factors

• Must be able to stand or sit for long periods of time.
• Must be able to lift or carry 5 pound bags of coin.
• Work is normally performed in an office environment.
• May operate office equipment necessary to perform job function.