Full Job Description

What You’ll Do:

The Front Desk Associate, will support the Management Team with the daily operations of the facility, focusing on membership sales, client retention, customer service, and overall organization. Your ability to maintain positive working relationships with staff and members will help foster a fun, vibrant environment that clients love and enjoy. Enthusiasm and energy are essential, and comprehensive training will be provided.

Candidates of all experience levels are encouraged to apply. We'll consider your experience to best match you with open roles.

Essential Duties and Responsibilities:

• Customer Engagement: Professionally present our programs and products to guests and prospects, creating strong connections with high energy and enthusiasm.
• Communication: Answer phone calls, respond to text messages, and ensure clear communication with clients.
• Administrative Support: Process paperwork, scan and upload documents, and handle Excel tasks.
• Sales and Retention: Maintain strong membership and merchandise sales, converting leads into loyal clients.
• Data Management: Accurately complete administrative work, manage data entry, and conduct weekly inventory checks and restocking.
• Guest Reception: Sign in guests and members, providing a warm and welcoming greeting.
• Member Services: Handle member inquiries and issues promptly and politely to ensure satisfaction.
• Facility Maintenance: Maintain a clean and organized lobby, office, and gym area. Clean and restock restrooms regularly.
• Positive Attitude: Consistently bring a positive attitude that enhances the facility's atmosphere.
• Additional Duties: Assist with other tasks and projects as assigned.

Front Desk Associate Benefits Package

At AC Fit, we offer a benefits package that supports your growth and well-being as a Front Desk Associate:

• Sick Leave: Earn up to 5 days (40 hours) of paid sick leave annually through the accrual method. Leave is accrued throughout the year to ensure you're covered when needed.
• Holidays: Enjoy 3 company-designated holidays annually, totaling 24 hours. The holiday schedule will be provided at hire.
• Birthday Leave: Take 1 day (8 hours) of paid leave during your birth month to celebrate your special day.
• 401(k) Retirement Plan: Access a 401(k) retirement plan with up to a 3% company match to secure your financial future.**

These benefits are designed to create a supportive work environment, enabling you to focus on personal and professional growth while enjoying your role at AC Fit LLC.

**Must be 21 years old in order to participate in the 401K program.

Our Perfect Candidate

The ideal Front Desk Associate candidate combines strong customer service skills, professionalism, and a friendly demeanor to create a welcoming environment for clients and staff alike. With a commitment to excellence and a passion for fitness, this candidate embodies AC Fit LLC’s values and is eager to contribute positively to the team.

• Customer Service Excellence: Demonstrates a welcoming and approachable attitude, capable of engaging with clients and staff in a positive, enthusiastic manner. Has a natural ability to handle customer inquiries and issues with tact, professionalism, and efficiency.
• Organizational Skills: Shows strong organizational skills and attention to detail, able to process paperwork accurately, maintain inventory, and manage client data.
• Communication Skills: Excellent verbal and written communication skills to professionally handle phone calls, text messages, and face-to-face interactions.
• Tech-Savvy: Comfortable using Excel for data entry and reporting and is quick to learn new software for scanning and document management.
• Sales-Oriented: Motivated to meet and exceed membership sales targets by understanding client needs and matching them to the right products and programs.
• Adaptable and Flexible: Willing and able to handle a range of tasks and duties, from administrative work to maintaining a clean, organized workspace.

Personality Traits:

• Energetic and Enthusiastic: Brings a consistently positive attitude to the workplace, spreading energy and enthusiasm throughout the team.
• Dependable: Highly reliable in terms of attendance and completing tasks on time.
• Team-Oriented: Values collaboration and contributes to a supportive work environment.
• Self-Motivated: Takes initiative in tasks and responsibilities, with a proactive approach to maintaining a productive workspace.
• Growth Mindset: Interested in learning new skills and growing within the organization, receptive to feedback and continuous improvement.

Together, We Will Achieve At AC Fit, our vision is to build a comprehensive coaching and mentorship program over the next 36 months, directly supporting 36 youths without a father figure through a 1:6 mentor-to-youth ratio. We aim to raise $180,000 to invest in their development, providing them with the support they need to thrive.

Our broader vision involves leveraging Simplex Marketing System, our SaaS company, alongside our coaching and consulting firm, to achieve the required revenues. These interconnected businesses will foster a culture of excellence and growth, providing team members ample opportunities for development and career advancement. At AC Fit, we value relationships, results, and internal growth.

Aligned with a "Winners Win" mindset and an uncapped compensation structure, we empower our team to achieve their personal and professional dreams while driving AC Fit to be recognized as a company that positively transforms lives and communities.

The Front Desk plays a pivotal role in realizing this vision. Their leadership in daily operations, team management, and client engagement directly contributes to creating the high-performing infrastructure required to deliver transformative mentorship and coaching programs. By fostering a results-driven culture, the Front Desk ensures AC Fit remains a company of excellence and growth that fulfills its mission.

Job Type: Part-time

Pay: From $16.00 per hour

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person