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Core Responsibilities
Develops and maintains customer relationships through a scheduled program of calling and meeting with all property managers/clients within the assigned accounts.
Handles all customer correspondence related to changes in the building budgets and staff to include letters, email, fax, voicemail, telephone contact, etc.
Actively develops supervisory and management staff to prepare for corporate growth. Major responsibility in this area involves advancing associates along Marsden’s STEPS Career Path.
Conducts monthly operations staff / training meetings with all area managers in the assigned area.
Interviews and recommends supervisory and management staff for positions within the assigned area.
Responds to customer complaints by coordinating the activities of area managers and their staff.
Is able to operate a Microsoft Windows-based computer to prepare payroll documents, budgets, write letters, send email, etc.
Ensures that an account manual/data sheets of all important account-specific documents is available at all assigned accounts.
Assigns tasks to associates and inspects completed work for conformance to standards.
Performs other related duties assigned by management.
Secondary Responsibilities
Varies-as assigned by Director of Operations and Vice President of Operations.
Business Conduct
Financial Responsibilities
Prepares annual budgets for all assigned accounts to include labor, cleaning supplies, equipment, etc. using Microsoft Excel worksheets.
Confirms the accuracy of the bi-weekly payroll for all assigned accounts to include auditing of time and payroll reports.
Uses Microsoft Office-based cost management system to audit bi-weekly budgets for all assigned accounts to include labor, supplies, and equipment, and knows how to adjust budgets.
Supervisory Responsibility
Coordinates the activities of all Area managers and employees in the assigned area for covering open account manager positions, mentor neighboring buildings to include assisting Area Managers route each day etc.
Skills Required
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Education and Experience Required
Minimum of 3 years management experience
Minimum of 3 years in the commercial janitorial industry
Education and Experience Preferred
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee may occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Occasional, represents 1 to 33% or 1-2 hours of an 8 hour work day.
Frequently, represents 34 to 66% or 2 1/2 to 5 1/2 hours of an 8 hour work day.
Regularly, represents 67 to 100% or 6 to 8 hours of an 8 hour work day.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies upon location.
Position Type/Expected Hours of Work
Hours and workdays are typically Monday – Friday, Mid-Day to Evening Hours, with occasional weekend work.
Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
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Additional Information / BenefitsMarsden West is an Affirmative Action, Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term DisabilityScreening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Employment VerificationFull Time
$96k-121k (estimate)
11/18/2022
02/18/2023
marsdenwest.com
PHOENIX, AZ
200 - 500
Private
GUY MINGO
$5M - $10M
The job skills required for Operations Manager include Customer Service, Problem Solving, Written Communication, Innovation, Microsoft Office, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.