About Us

Come work with us in the urban oasis of San Ramon Marriott! Surrounded by mountains and Redwoods and within walking distance to shopping, businesses, and top notch dining it is the perfect location for working and playing. Our top ranked team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Create invoices and submit them to customers. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.

Responsibilities

• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures
• Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved
• Research customer discrepancies and past due accounts and collections, identifies delinquent accounts by reviewing files
• Respond to guest billing inquiries over the phone
• Creates reports regarding the current status of customer accounts as requested
• Check figures, postings, and documents for accuracy
• Organize, secure, and maintain all files and records
• Record, store, access, and/or analyze computerized financial information
• Classify, code, and summarize numerical and financial data to compile and keep financial records using computers
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Develop and maintain positive working relationships with others; support team to reach common goals
• Perform any other job related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of related experience required.
• Experience in Hotel or Hospitality related Finance and Accounting preferred.
• Excellent organizational skills with attention to detail. 
• Ability to compile facts and figures. 
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Proficient in MS Office.
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.