MUST BE AVAILABLE TO WORK FRIDAY AND SATURDAY NIGHTS, AS WELL AS HOLIDAYS AND SPECIAL EVENTS WITH SHIFTS STARTING AT 4PM AND COULD END AS LATE AS 2AM.

This is a part time position that can also have occassional full time hours depending on business.

This position pays $21.63 per hour.

MUST HAVE A VALID GUARD CARD AND PROPRIETARY PRIVATE SECURITY OFFICER (PPSO) CERTIFICATION*.
*If hired, training will be provided if you do not have a valid certificate.

Benefits

• Sick Pay
• Holiday pay (up to 8 hours) when working on holiday after 90 days
• Free Parking at the hotel while working ($200 value)
• Meal allowance per 8hr shift ($10 per meal period)
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

Overview:

Tasked with ensuring guests an experience of Brilliance by maintaining high standards of service and customer care, observing and reporting, deescalate situations and enforcing the policies of the hotel, CA regulations and brand standards.

Responsibilities:

The following is just a few of the responsibilities of the position, but not all inclusive. Job Descriptions are available upon request and/or job offer.

• Provides basic customer service and courtesies to enhance the guests’ stay.
• Smile and greet every guest (15/5 rule).
• Thank the guest for their business when appropriate.
• Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
• Be knowledgeable about the hotel.
• Utilize the L.E.A.R.N. model to own & resolve complaints.
• Report defects in the hotel including shortages of equipment & supplies.
• Assists with maintaining cleanliness standards.
• Assists with guest problems and complaints.
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts.
• Assists Lounge staff with controlling intoxicated guests.
• Performs other duties as developed, directed or assigned.

Come be a part of our family and help welcome our guests to their home away from home.

The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (619) 446-6031 or email Tracy Smith at hr@gaslampmarriott.com to let us know the nature of your request.