Job Summary

As a Starbucks Shift Lead you will fill a guest services role in supporting your hotel's financial goals of the daily operation of the Starbucks Store. You will prepares and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service in a fast-paced work environment. As a shift lead you will be responsible for leading the baristas on shift. Previous experience in similar enviroment and supervisory experience required. Schedule may vary based on business levels. Weekends, evenings and holidays may be required. 

Responsibilities

QUALIFICATIONS:

• Have a minimum of 6 months of F&B outlet customer services experience to include cash handling preferably previous Barista experience.
• Be incredibly friendly customer centric love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

RESPONSIBILITIES:

• Prepares beverages requested by customers or servers according to standard operating procedures (i.e. proper proportions and ingredients control costs provide a consistent product to the guests)
• Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Performs pre and post-shift side work including stock service station makes coffee etc.

Property Details

Our modern hotel features an unparalleled location next to the Raleigh Convention Center and just a short distance from North Carolina State University and the PNC Arena. After exploring the downtown area, travelers can retire to comfort in our redesigned rooms and suites. We provide plush bedding, Smart TVs and room service for our guests' convenience. Guests can treat their taste buds to award-winning cuisine and handcrafted cocktails at Rye Bar and Southern Kitchen. 

When guests are not attending an event at the convention center next door, they can reserve one of our six venues for their wedding reception or business convention. 

Our active travelers can stay fit at our indoor pool and 24-hour fitness center. However guests decide to spend their time with us, we revitalize travel routines at Raleigh Marriott City Center.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan