Job Summary: Our Maintenance Engineer/Security is composed, professional and handles issues and emergencies with efficiency and care. They are observant and proactive, ensuring that the hotel is safe for guests and associates. Whenever something isn’t working, they are the ones everyone calls. They are not only reactive, but they are also continually looking for the little details that need to be fixed, and persistently maintaining equipment daily to ensure it always is running well.

Essential:

• Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little or no supervision.
• Inspect and evaluate the physical and safety condition of facilities with daily walk through of the building in order to determine the type of work required. Note safety hazards, lack of illumination, broken equipment (such as ice makers, fans, extractors, pumps), areas needing painting, repair work, renovations and the issues with furniture and equipment. Communicate areas that need attention for assignment or take immediate corrective action when needed.
• Assist guests with room access.
• Notify the Police Department, Fire Department, General Manager, and appropriate individuals, in an emergency or unusual situation.
• Handle associate and guests' conflicts or disturbances
• Complete incident reports with details and ensure Executive Team receives a copy of the written report
• In the event of an investigation, gather evidence and conduct interviews with relevant parties.
• Lock property entrances when required.
• Complete a shift summary report.
• Maintain confidentiality of all security and property reports.
• Maintain the interior and exterior of the hotel including but not limited to; guest rooms, public restrooms, fixtures, vending areas, storage areas and other designated items as needed
• Responding to guests maintenance requests courteously, promptly, and resolving matters to the guest’s satisfaction
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems
• Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property
• Watch for suspicious persons entering, exiting, or loitering around building

Desired Qualifications:

• Post high school training in engineering/maintenance related discipline.
• Minimum of 2 year of building maintenance experience
• Security experience
• Possess and maintain CPR and First Aid certification within 90
• Class D Security License
• HVAC and PCA Certification a plus
• Hotel Experience/ Hospitality a plus.

Work Location:

Marriott Orlando Downtown Hotel - 400 West Livingston Street, Orlando, FL. 32801

The Marriott Orlando Downtown Hotel is an Equal Opportunity Employee