Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Assist guests with special requests or accommodations
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Previous experience in guest services or hospitality preferred
- Proficient in operating phone systems and other office equipment
- Bilingual or multilingual skills are a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel management software is desirable
- High school diploma or equivalent required

At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development programs

If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: Up to $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Work Location: In person