1 Telephone Operator (Full-Time) Job in Waikoloa, HI
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Marriott International, Inc. is Hiring a Telephone Operator (Full-Time) Near Waikoloa, HI
Job Number 24056448
Job Category Rooms & Guest Services Operations
Location Waikoloa Beach Marriott Resort & Spa, 69-275 Waikoloa Beach Drive, Waikoloa Village, Hawaii, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $20.70 to $25.87 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Job Summary
Full Time
Accommodations
$36k-44k (estimate)
04/17/2024
04/20/2024
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Related Companies
About Marriott International, Inc.
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The job skills required for Telephone Operator (Full-Time) include Confidentiality, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Telephone Operator (Full-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telephone Operator (Full-Time). Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Telephone Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Telephone Operator for your reference.
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Quotes from people on Telephone Operator job description and responsibilities
A telephone operator typically performs tasks that cannot easily be automated.
02/03/2022: Greenville, SC
Collect calls normally require the assistance of a trained telephone operator.
02/13/2022: Peoria, IL
Most of the time, an operator can give both an address and telephone number for both new and established listings.
01/20/2022: Mcallen, TX
On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.
01/26/2022: Baltimore, MD
May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
03/23/2022: Oakland, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Telephone Operator jobs
Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.
01/28/2022: Pueblo, CO
Phone operators are essentially customer service personnel, and need to have a certain set of skills.
03/03/2022: Fort Wayne, IN
Each telephone was wired to a telephone exchange established for a town or area.
04/16/2022: Mobile, AL
At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.
03/27/2022: Tacoma, WA
Several large private telephone networks are not linked to the PSTN, usually for military purposes.
03/25/2022: Portsmouth, OH
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