Job Number 23208651
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

The Senior Manager, Leadership Corporate Delivery is responsible for facilitation and delivery support services for Leadership and Corporate Headquarters programs with the primary focus of Accelerator Programming. This position requires leadership development, project management, facilitation and vendor management experience. This position will also help the Director, Global Leadership Development, with coordination of delivery of leadership content globally, working with our Continent Learning Leads and HR Partners, and support learning labs and other leadership development needs as necessary. 

CORE WORK ACTIVITIES 

Facilitation and Delivery

• Leads facilitation and logistics for the Leadership Acceleration Programs, with the exception of Summit. 
• Leads coordination of the logistics associated with each program, including communication to participants, vendors and stakeholders.
• Ensures the materials for the programs are prepared in advance of the program event.
• Ensures learning objectives for each session are attained, caring for the Marriott voice and cultural elements. 
• Provides informal coaching to participants, as needs arise. 
• Oversight of inputs for Leadership into mHub to ensure course descriptions, new classes etc. are up to date and accurate for corporate programs. 
• Ensures participant records are placed in mHub in an accurate and timely manner.
• Provides regular status updates on Accelerator programs.
• Manages financial processing for tuition for Accelerator programs.
• Provide reports related to Accelerator programs including completions, non-completions, etc.
• Implement innovative delivery options for Accelerator programs, as appropriate.

Project Management, Deployment and Measurement

• Creates deployment strategy for Accelerator programs, with support from Director. 
• Ensures Accelerator programs adapt to support organizational competencies and growth priorities as they are updated. 
• Identifies vendors to facilitate and/ or develop new content as needed, and manages bid process to select vendors that are culturally aligned and experts in identified topics. 
• Works with the global team of Continent Learning Leads to ensure global programming is pulled through and Accelerator programming is executed in coordination with center. 
• Strong ability to influence without authority, when working with stakeholder groups. 
• Defines measurement strategy to reflect success metrics and opportunity areas for each cohort, program track and total annual Accelerator programming, adhering to team norms and with support from Director. 
• Meets program budget, and provides accurate and timely documentation regarding budgetary decisions. 
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Sets and tracks goal progress for self and others.
• Monitors the work of others to ensure it is completed on time and meets expectations.
• Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.

Leading Team

• Consults on leadership development best practices, representing the leadership development team on initiatives, intakes and projects as required. 
• Creates a team environment that encourages accountability, high standards, and innovation.
• Leads specific team while assisting with meeting or exceeding department goals.
• Makes sure others understand performance expectations.
• Ensures that goals are being translated to the team as they relate to tracking and productivity.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and develops plans to address need areas and expand on the strengths.
• Provides the team with the capabilities needed to meet or exceed expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

Managing Execution

• Building and Contributing to Teams –Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing –Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships –Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

• Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning –Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Instructional Design – Experienced and educated in Instructional Design methodologies for all delivery methodologies.
• Basic Competencies – Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing – Communicates effectively in writing as appropriate for the needs of the audience.

• Writing – Communicates effectively in writing as appropriate for the needs of the audience.

LEADERSHIP COMPETENCIES

Team Builder

• Pursues ambitious targets and hold oneself accountable for delivering results
• Demonstrates and continuous improvement mindset by identifying opportunities to create efficiencies in one’s work
• Embraces and applies feedback and coaching to further develop strengths and opportunities 
• Collaborates with team members and helps build a culture of trust and teamwork
• Encourages diverse perspectives among the team and contributes to an inclusive and equitable work environment where everyone feels valued and trusted 
• Adapts to team and organizational changes, technologies, business realities, and ways of working

Talent Builder

• Provides constructive feedback to colleagues and team members
• Capitalizes on opportunities to learn new skills.
• Builds a diverse network (internally and externally) and champions the organization, department and/or brand.
• Knows when to bring in other colleagues, teams, and leaders to solve problems and achieve goals
• Demonstrates perseverance and resilience by working through challenges to achieve goals and objectives

Future Builder

• Stays abreast of industry and market trends
• Takes thoughtful risks when it can drive innovation and achieve business results
• Contributes to an environment of trust and safety by modeling collaboration and nonjudgment
• Actively participates in the industry via external organizations and bench marking 
• Understands how one’s individual work connects to the broader organizational strategy

CANDIDATE PROFILE 

Education and Experience 

• BA/BS (or equivalent) in facilitation, adult learning methodology, leadership development or related field required.
• 5 years of facilitation, instructional design, development or similar experience.
• Able to prioritize and execute tasks in a high-pressure environment; experience operating in a matrix environment.
• Excellent written and oral communication skills.
• Program and project management expertise.
• Experience with developing Brand Service training / Management & Leadership Development
• Strong PowerPoint/ visual design skills

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.