Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

Job Description 

AC Hotel Cambridge, a Colwen Hotels property, is seeking an experienced and well-organized Sales and Service Coordinator, to provide the necessary support to the Sales Team. The successful candidate will become the point of reference for clients and guests, by managing room blocks, groups, event details and billing.Join an incredible team, with opportunity for future growth!

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Assists the sales team with leads, group detailing, events, site tours, event detailing & event execution
• Coordinate the sales team by managing room blocks, groups, and schedules, distributes BEO’s, group billing, organize filing, and communicating relevant information
• Respond to client needs throughout the sales process
• Coordinate with other departments as necessary
• Responsible for sales office coverage
• Provide administrative support to the sales team including, but not limited to, answering phones, correspondence, assigning activities, assisting in site tours and reports, room blocks
• Assists the Sales Team with day of coordination, and execution for groups, meetings and events
• Ensure accuracy and timeliness of sales-related material, including event billing
• Must be able to show initiative including guests and operation needs
• Prepare written correspondence, group resume, weekly BEO’s and reports and other reports as requested by the sales team
• Perform other duties as assigned

Job Requirements:

• Previous related experience, hotel preferred
• Previous Customer Service a plus
• Organized, strong ability to multi-task, detail-oriented
• Energetic and Highly Personable
• Superior verbal and written communication skills
• Ability to compile, analyze and communicate data
• Excellent interpersonal and customer service skills
• Ability to deal with difficult guests and solve problems
• Ability to work independently, self-motivated
• Ability to stay calm under pressure
• Excellent Time Management
• Familiar with common computer software programs; ability to learn new computer software programs
• Ability to work varied hours, based on business needs

Pay & Benefits

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities
• Colwen Hotels is an equal opportunity employer. EEO M/F/D/V 

This company is an equal opportunity employer.

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