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POSITION SUMMARY
Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (., Bell person, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Notify Loss Prevention / Security of any guest reports of theft.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities;
thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (., small print).
Enter and locate work-related information using computers and / or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education : High school diploma or . equivalent.
Related Work Experience : No related work experience.
Supervisory Experience : No supervisory experience.
License or Certification : None
The pay range for this position is $22.80 to $23.73 per hour and offers health care benefits, retirement benefits, earned paid time off and / or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Last updated : 2024-05-23
Full Time
Accommodations
$28k-38k (estimate)
04/10/2024
07/01/2024
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The following is the career advancement route for Porter positions, which can be used as a reference in future career path planning. As a Porter, it can be promoted into senior positions as a Bell Captain - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Porter. You can explore the career advancement for a Porter below and select your interested title to get hiring information.