Job Number 23212128
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The Manager, Digital Standards & Governance is an advocate of compliance and adoption of common capabilities built for our Adobe Experience Manager (AEM) platform and products. As Marriott scales the AEM platform across our global digital properties, this role will manage the development and adoption of common capabilities to ensure cohesion across all digital platforms.

The person in this role will work with the Director, Digital Standards & Governance to build the Marriott Voyager Design System and manage compliance to our global digital standards. You will assist in identifying, analyzing and improving upon operational processes as part of this role. In addition, this position will ensure effective communications, training, and adherence to standards and guidelines across all digital product squads.

The role requires technical understanding and experience working with common CMS platforms, as well as a solid understanding of the design to development process. Experience with Jira Cloud features and how they should be leveraged to increase efficiency across the digital organization is a must-have. 

CANDIDATE PROFILE

Education and Experience

Required:

• A 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major or equivalent experience is required
• 5 years’ experience in the hospitality or digital industry, demonstrating progressive career growth and a pattern of exceptional performance
• 5 years of mature agile experience
• Exceptional attention to detail 
• Experience managing multiple complex initiatives simultaneously
• Excellent program management skills to lead teams in distributed environments involved in delivering complex business systems
• Relationship-building skills as well as strong leadership and team management skills, with deep understanding of business impact on delivery
• Strong planning skills including the ability to develop detailed presentations, roadmaps and spreadsheets
• Strong interpersonal and meeting facilitation skills required to lead and manage all team members, internal and external clients, vendors and meetings
• Strong leadership and mentoring skills that inspire team confidence while motivating team members in a creative and effective manner

 Preferred:

• Master’s degree 
• PMP certification and/or scrum certification
• Experience with industry standard agile software development tools (e.g. Jira Cloud)

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Oversee the development and measurement of Marriott’s Voyager Design System, including intake request management and task tracking across our partner teams in Jira Cloud
• Ensure common capabilities are developed as expected by managing UAT processes
• Lead common capability adoption efforts across all product squads, including adoption of new or updated design components and brand guidelines
• Assist in managing the roadmap and evolution of a comprehensive reference site (e.g. components, visual design elements) that provides the information needed to efficiently build customer-centric, quality products at scale
• Provide solutions for expansion of the reference site to house all digital standards, including connections to Storybook code and other necessary APIs. 
• Serve as vendor liaison and manager of the team’s development partners
• Ensure each area’s foundational standards are up to date (UX, Tagging, QA, ADA, Content)
• Liason with the AEM platform leads and all digital product squad leads
• Serve as an expert in the Digital Organization’s common capabilities, ensuring adoption amongst all product squads. 
• Maintain and ensure established processes are followed across all product squads
• Create training materials and provide training and assistance on best practices related to using common capabilities
• Build strong relationships across all disciplines and stakeholders
• Provide insights from experience, best practices, and lessons learned to drive the Digital organization’s quality and productivity
• Craft and implement communications strategies to support change efforts
• Prepare for and mitigate risks for process and capability changes
• Establish metrics and measure impact of process changes for the organization
• Track and monitor product status, quality, issues and milestones with escalation as required
• Manage team reporting to the Digital leadership team and external stakeholders
• Ensure risks, dependencies, and decisions are effectively communicated and managed 
• Develop and manage outbound communications to other groups and partners throughout Marriott 
• Assist in overseeing program budgets and timelines

Leading Team

• Oversee and monitor the work of our partners, representing cross discipline functions, to ensure on-time project completion while meeting expectations
• Participate in a team environment that encourages accountability, high standards, and innovation
• Contribute to the development of the operations discipline and community through training/mentoring, knowledge sharing and leveraging of best practices
• Ensure goals are being translated to the team as they relate to reporting and productivity
• Ensure appropriate focus on KPIs and product effectiveness measurement 
• Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing services
• Lead by example in demonstrating self-confidence, high energy and enthusiasm

 Managing and Conducting Human Resources Activities

• Assist in developing SOWs within the framework of Marriott’s master consulting agreements and work with the contracting team to submit SOWs for approval
• Ensure regular, ongoing communication with all team members and partners
• Incorporate customer satisfaction as a component of operational support work, with an emphasis on generating innovative ways to continually improve results
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

MANAGEMENT COMPETENCIES

Leadership

• Communication - Convey information and ideas to others in a convincing and engaging manner through a variety of methods
• Leading Through Vision and Values - Keep the program’s vision and values at the forefront of employee decision making and action
• Managing Change - Initiate and/or manage the change process and energize it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serve as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions; develop and evaluate alternatives and solutions; solve problems, and identify a course of action
• Professional Demeanor - Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values
• Strategy Development - Develop business plans by exploring and systematically evaluate opportunities with the greatest potential for producing positive results; ensure successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

• Building a Successful Team - Use an effective interpersonal style to build a cohesive team; inspire and sustain team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensure successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes
• Driving for Results - Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate, focus, and monitor the efforts of self and/or others towards the accomplishment goals; proactively take action and attempt to achieve results beyond what is required

Building Relationships

• Customer Relationships - Develop and sustain relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards
• Global Mindset - Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilize differences to drive innovation, engagement and enhance business results; and ensure employees are given the opportunity to contribute to their full potential
• Strategic Partnerships - Develop collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explore partnership opportunities with other people in and outside the organization; influence and leverage corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintain effective external relations with government, business and industry in respective countries; perform effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

• Developing Others - Support the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively
• Organizational Capability - Evaluate and adapt the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Learning and Applying Professional Expertise

• Continuous Learning - Actively identify new areas for learning; regularly create and take advantage of learning opportunities; use newly gained knowledge and skill on the job and learn through their application
• Technical Acumen - Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Business Process and Analysis – Knowledgeable of multiple processes within sponsor department; able to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs; define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies 
  • IT Business Management – monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools; able to redefine processes, make recommendations, and perfect process governance frameworks
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
  • Oral Comprehension - Ability to listen to and understand information and ideas presented through spoken words and sentences
  • Reading Comprehension - Understand written sentences and paragraphs in work related documents
  • Writing - Communicate effectively in writing as appropriate for the needs of the audience

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.