1 Lobby Ambassador Job in Hilton Head Island, SC
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Marriott International, Inc. is Hiring a Lobby Ambassador Near Hilton Head Island, SC
Job Number 24041042
Job Category Rooms & Guest Services Operations
Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAPSchedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.Job Summary
Part Time
Accommodations
$26k-35k (estimate)
08/20/2023
05/11/2024
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Related Companies
About Marriott International, Inc.
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The job skills required for Lobby Ambassador include Guest Service, Housekeeping, Confidentiality, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Lobby Ambassador. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lobby Ambassador. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lobby Ambassador positions, which can be used as a reference in future career path planning. As a Lobby Ambassador, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lobby Ambassador. You can explore the career advancement for a Lobby Ambassador below and select your interested title to get hiring information.
