Job Summary

The Bellperson/Vandriver is responsible for assisting with the check-in/check-out process and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she may also have Shuttle Bus/Van Driving Duties.

Education & Experience:

· High school diploma or equivalent required and/or experience in a hotel or a related field preferred.

· Must have a valid driver’s license for the applicable state.

Physical Requirements:

· Flexible and long hours sometimes required.

· Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

· Ability to walk and/or stand during entire shift.

· Vehicle driving skills required.

Mental Requirements

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must work well in stressful, high-pressure situations.

· Must maintain composure and objective under pressure.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

· Must be able to work with and understand financial information and data, and basic arithmetic functions.

Essential:

· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

· Comply at all times with Columbia Sussex standards and regulations to encourage safe and efficient hotel operations.

· Maintain a warm and friendly demeanor at all times.

· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Load and unload luggage carts

· Escort guest to rooms and familiarize them with hotel services and amenities (hours of outlets, exercise room, etc). Inspect guest’s room to ensure it is in order and that supplies are adequate.

· Explain feature of the room including operation of radio, television, telephone, in-room movie system, etc.

· Check/store luggage for arrivals and departures with luggage tags

· Deliver messages to meeting rooms

· Deliver flowers, laundry and packages to guestrooms.

· Assist with room changes.

· Maintain current listing of local and area attractions, special events and activities

· Maintain list of local transportation guides, churches, sports arenas, etc.

· Assist Houseperson with guest requests

· Ensure lobby reader board is correct

Provide information, maps and directions as required.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person