Responsibilities:

- Must be organized in meeting the preferences and requests of incoming guests

-Responsible for placing amenites and requests into guest rooms

-Knowledgeable about the surronding area

- Greet and assist guests in a friendly and professional manner

- Provide excellent customer service and address guest inquiries and concerns

- Assist guests with reservations, room assignments, and check-out procedures

- Handle guest complaints or issues and escalate as necessary

- Maintain accurate guest records and ensure confidentiality of personal information

- Operate hotel phone systems and handle incoming calls

- Using hotel computer based systems to plan incoming guest arrivals

- Coordinate with other hotel departments to fulfill guest requests

- Assist with administrative tasks such as filing, data entry, and report generation

Experience:

- Previous experience in hospitality management or guest services is preferred

- Bilingual skills (English/Spanish) are a plus

- Familiarity with front desk operations and guest relations

- Knowledge of hotel systems and procedures

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and ability to handle difficult situations calmly

- Proficient in using computer software applications for hotel management

As a Guest Service Agent, you will play a crucial role in ensuring a positive experience for our guests. You will be responsible for providing exceptional customer service, managing guest inquiries, and assisting with various front desk operations. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering excellent customer service and thrive in a dynamic setting, we would love to hear from you.

Please note that this is a general job description for the position of Guest Service Agent. Actual responsibilities may vary depending on the specific requirements of each hotel or establishment.

EOE/M/F/V

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call

Work setting:

• In-person

Work Location: In person