Our Community Health Clinic is currently seeking a motivated and friendly Patient Service Representative to join their team in Lake Forest, CA!

Job Summary : The ideal candidate will be responsible for providing excellent customer service to patients, visitors, and staff, both in person and over the phone.

As a Patient Service Representative, you will serve as the first point of contact for patients, scheduling appointments, answering inquiries, and ensuring a smooth and efficient registration process.

Responsibilities :

• Greet patients and visitors with a warm and welcoming demeanor.
• Answer phone calls and assist callers with scheduling appointments, inquiries, and general information.
• Register patients by accurately collecting and verifying demographic and insurance information.
• Schedule appointments and coordinate with healthcare providers to ensure efficient patient flow.
• Verify insurance coverage and obtain necessary authorizations and referrals.
• Collect co-payments and payments for services rendered.
• Maintain patient records and ensure confidentiality of sensitive information.
• Assist with administrative tasks such as filing, data entry, and inventory management.

Requirements :

• High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
• Previous experience in a customer service or healthcare setting preferred.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Compassionate and empathetic attitude towards patients and their families.
• Bilingual fluency in English and Spanish is highly desirable.

Last updated : 2024-05-02