The Supervisor is responsible for working with the Café Manager on the day to day operations at the café. The café management team strives to create a personable and memorable experience for all guests by providing them with top-notch service, quality beverages and food, as well as ensuring the café is a comfortable environment.

Duties & Responsibilities :

• Consistently provide quality beverages and food through selection and variety of products, quality control and seasonality.
• Type and communicate the menus for breakfast, lunch, dinner and brunch.
• Review daily checklist tasks. Supervise and delegate to the staff to ensure daily tasks are completed and ready for service.
• Update the POSI register software and café website with weekly menus.
• Manage weekly inventory of coffee, milks, snacks, beverages and supplies. Place orders as needed.
• Train new team members by positively reinforcing standards and performance; give respectful and encouraging coaching as needed.

Provide maintenance training to existing staff as needed.

• Manage employee relation issues and concerns promptly and professionally.
• Assist the Café Manager with staff scheduling.
• Plan and prepare for daily caterings and liaison with the kitchen staff.
• Plan and prepare for daily lunch orders to offsite buildings.
• Supervise the inventory needed for the Avanti market areas at the offsite buildings.
• Review daily sales reports and provide to Accounting as requested.
• Demonstrate in-depth knowledge of all food and beverage products sold and their ingredients.
• Highlight and market café items and recommend pairings to customers based on purchases.
• Act with integrity, honesty and knowledge always.
• Maintain a calm demeanor during high volume periods or atypical events.
• Monitor guest traffic to ensure transactions are always processed in a timely manner.
• Communicate with guests using clear and enthusiastic words, tone and body language. Make guests feel welcome and appreciated.
• Resolve any guest concerns.
• Anticipate and respond to guest’s questions and needs.
• Follow all policies and procedures to ensure the safety and security of all.
• Maintain a clean and organized workplace at all times.
• Follow health, safety, and sanitation guidelines for all products.
• Maintain regular and punctual attendance.
• Other duties as assigned.

Minimum & Preferred Qualifications and Experience :

Minimum Qualifications :

• Computer skills relevant to typing menus, product signs and Power Point presentations.
• A consistent positive customer focus
• Ability to lead a team to desired goals
• Strong clear communication
• Thorough and dependable
• Great organizational skills
• Enthusiasm for service
• Ability to manage stress and composure
• Ability to multi-task
• Resilience
• Effective time management
• Valid Food Handler’s card or Serv Safe certification required
• Experience : At least two years Supervisory or Management experience

Preferred Qualifications :

N / A

Education :

Education : High school diploma or GED. Physical requirements / Work Environment

This position primarily operates behind the café counter in close proximity to co-workers.

• The noise level in the café can be loud.
• Requires long hours of constant standing, walking, continuous reaching, bending, lifting, carrying, stooping, and wiping.
• Must be able to lift and / or move objects up to 30 pounds.
• Ability to manipulate fingers, hands, and arms to scoop, tamp, cut, measure, pour, serve, carry and wipe.
• The physical demands of the job described herein are considered essential functions and employees must be able to successfully perform these tasks for extended periods.
• Reasonable accommodations may be made.
1 day ago