Marlen, headquartered in Riverside, MO is recognized as a global designer and manufacturer of highly engineered and innovative food processing equipment and systems. Our premium products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling.

Marlen has been trusted by the world’s leading food brands for 70 years. Our world-class Solution Centers strategically located across the globe allow processors to lean on our highly experienced food processing technologists to develop and test unique solutions for your products. Marlen is a Duravant Company, headquartered in Downers Grove, IL. Duravant is a global engineered equipment company with manufacturing, sales and service facilities throughout North America, Europe and Asia.

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

POSITION SUMMARY:

The Customer Experience Specialist will support the sales team by creating a superior in-house demo experience for customers.Must be able to plan, manage and execute in-house demonstrations for Marlen customers using Marlen equipment. Interpersonal skills are also a top priority as this position requires interaction with customers and sales team members at all points during the selling process. The goal is to become a trusted advisor to the Marlen customers and sales team. This position will also assist in managing the day-to-day organization and sanitization of the solution center and accompanying storage areas.

ESSENTIAL RESPONSIBILITIES:

• Use Industrial equipment to duplicate or create novel customer products at our in-house testing facility.
• Plan in-house demos with customer and sales team.
• Ship and receive customer products.
• Document testing procedures then create post testing video and written reports.
• Prepare testing area and customer product for upcoming demonstrations.
• Work with other demonstration center staff to move and configure equipment.
• Help clean and maintain equipment and facilities of the testing center.
• Use data probes to collect data and validate cook/chill processes.
• Cross train in other sales support functions including: quoting, configuring, sizing equipment, etc.

POSITION REQUIREMENTS:

• Project management skills
• Customer facing and selling skills/sales experience.
• Worked with industrial equipment or manufacturing.
• Good presentation and interpersonal skills.
• Excellent technical writing skills.
• Proficient in the Microsoft Office suite of products.
• Lift heavy object (up to 50lbs)
• Up to 10% travel

DESIRED EXPERIENCE:

• Bachelor’s degree or 4 years of equivalent experience
• Worked in and familiar with USDA facilities and/or commercial kitchens.
• Past R&D experience in food products.
• Customer service experience with capital equipment.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to stand and sit. The employee is required to walk and reach with hands and arms. The employee must occasionally lift and/or move heavy objects up to 50 pounds. Specific vision abilities required by this job include close vision and color vision. The work environment includes a combination of office and manufacturing. The noise level in the work environment is usually low to moderate. Travel in a car or plane is occasionally required.

Pre-Employment Verifications: Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment.

WORK ENVIRONMENT:

The work environment for this position is a combination of office and light industrial; the noise levels can vary between low and moderate. The offices of Marlen are climate controlled; however, temperatures can be hot or cold in manufacturing and the solution center.

WHY YOU SHOULD APPLY:

• Competitive wages with growth opportunity.
• Shared company-paid premium health benefits with buy-up options.
• Company-paid telemedicine (general medicine) program.
• Company paid Long-term Disability Plan and Basic Life and AD&D.
• 401(k) employer matching plan.
• Three weeks of paid leave and 10 paid holidays.
• Educational Assistance Program that pays for job-related tuition assistance, training, course registration and exam fees (up to $5,250 per calendar year per eligibility requirements).
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results.
• Customer-centric: We have long-standing valued customers and differentiate ourselves by providing them with exceptional services.
• Culture: We are driven by our number one asset, our employees, and their successes!