Mission

Customer support is our number one priority. The account manager is the lifeline between the client and our company. This representative is responsible for establishing, building, and maintaining a relationship with the client. Through this relationship, the account manager will get to know the client on a different level, allowing them to understand the client’s needs before they do and suggest the correct course of action.

We are looking to hire a professional Account Manager with experience, preferably experience in Marketing/Online Marketing. This person will take accounts over once they have been established by our sales team and provide a WOW experience to the client. This is a remote position where you can work from home and you must be able to work 8am-5pm MST

Outcomes

Monthly updates to clients (email and phone) – analyze reports, offer insights, keep their marketing plan on track

Call tracking – manage, monitor, oversee in order to prove ROI to clients

Form relationships with clients, be someone they can count on

Communicate client needs to web development & SEO teams.

Up-sell 1-2 clients every quarter by utilizing the tools we provide. When additional services can provide additional company growth, it’s not really sales.

Competencies

Efficiency – able to produce significant output with minimal wasted effort

Honesty/Integrity – does not cut corners unethically. Earns trust and maintains confidence. Does what is right. Speaks plainly and truthfully.

Organization and planning – Focuses on key priorities. Plans, organizes, schedules, and budgets in an efficient, productive manner.

Aggressive – moves quickly and backs up decisions with logic

Follow-through on commitments – lives up to verbal and written agreements, can be counted on by other team members

Intelligence – Loves to learn, and learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information

Analytical skills – able to structure and process data and draw insightful conclusions. Exhibits an inquisitive mind and contributes helpful insights

Attention to detail – does not let important details slip through the cracks or derail a project

Operations – having a grasp of systems & processes a huge benefit in keeping operations running smoothly & efficiently

Persistent – demonstrates tenacity and willingness to go the distance to get something done

Proactivity – is a self-starter and acts without being told what to do. Brings new ideas to the company

Ability to develop people – coaches people in their current roles to improve performance, and prepares them for future roles

Flexibility/adaptability – adjust quickly to changing priorities and conditions. Copes effectively with complexity and change

Calm under pressure – maintains stable performance when under heavy pressure or stress

Creativity/innovation – generates new and innovative approaches to problems

Enthusiasm – exhibits passion and excitement for the work involved. Has a can-do attitude

Openness to criticism and ideas – often solicits feedback and reacts calmly to constructive criticism or negative feedback

Is this a role that you feel you can excel in? We'd love to talk!'
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Benefits:

• None

Contract Length:

• More than 1 year

Paid Training:

• Yes

Schedule:

• Monday to Friday
• No weekends

Typical end time:

• 6PM

Typical start time:

• 9AM

Work Remotely

• Yes

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Marketing: 2 years (Preferred)
• Account management: 2 years (Preferred)

Work Location: Remote

Application Deadline: 11/26/2021