Job Description

Responsibilities:

• Warmly greet clients and visitors, providing them with a positive first impression.
• Manage incoming phone calls, directing calls to appropriate team members and taking messages when necessary.
• Assist clients with basic inquiries, escalating more complex questions to the insurance agents.
• Maintain a neat and organized reception area, ensuring a welcoming environment.
• Coordinate and schedule appointments for clients to meet with our knowledgeable insurance agents.
• Handle incoming and outgoing mail and packages efficiently.
• Update and maintain accurate client records within our database.
• Collaborate closely with colleagues to ensure smooth office operations.
• Provide general administrative support to the agency as required.

Training Expectations:

• Receive comprehensive on-the-job training during the first 3 to 6 months.
• Gain an understanding of insurance terminology, procedures, and the agency's offerings.
• Develop proficiency in using office software and equipment.
• Learn how to handle confidential client information with discretion.
• Acquire the skills necessary to provide exceptional customer service.
• Participate in team meetings and training sessions to enhance your knowledge.

Qualifications:

• High school diploma or equivalent; additional office administration education is a plus.
• Previous experience as a receptionist, customer service representative, or in an administrative role is beneficial.
• Excellent verbal and written communication skills.
• Professional appearance and a friendly, approachable demeanor.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency in standard office software and equipment.
• Familiarity with insurance terminology and processes is advantageous but not required.
• Ability to handle confidential information with the utmost discretion.
• Reliable, punctual, and committed work ethic.

Schedule:

• 4 hour shift

Ability to commute/relocate:

• Salt Lake City, UT 84101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Company Description

MIG was founded by Mark Miller, when he identified an additional service that he could offer to the Utah community, and the Mark Miller Auto Group clients. There are a number of independent insurance agencies in Utah, but few were founded with the positive history and track record of customer service that Mark Miller has always been known for. If you are interested in joining our fine family of professionals, we encourage you to continue with this job application.

Benefits

• Employee discounts for Parts & Service and vehicle purchases
• Cafe' on site
• Competitive hourly wage, with potential for full-time transition and advancement.
• Comprehensive on-the-job training to build valuable skills and industry knowledge.
• Flexible part-time schedule designed to support work-life balance.
• Opportunity to work in a supportive and collaborative environment.