You haven't searched anything yet.
Interested in a fast-paced customer-service environment with great earning potential?
No automotive experience necessary but welcomed.
At Mark Jacobson Toyota we believe that the best customer experience begins with you. If you are driven to succeed and want to leverage your customer service skills;
we welcome those new to the automotive industry with previous experience in customer service / retail sales and those with Automotive Customer Service experience.
We believe in rewarding success with industry-leading compensation programs (performance-based pay plans with bonuses), a competitive benefits package and providing work / life balance.
What does that look like in real life?
Why Mark Jacobson Toyota? Working alongside our experienced supervisors and master technicians, we will teach you what you need to succeed and to grow your career.
Learning from the best, you will work hard to get the job done but we make sure you have the time to do it right. Safety and reliability are our top priorities.
We take pride in our people and our facilities. We earned the 2022 President’s Award for Customer Satisfaction as well as the 2022 Toyota Board of Governors Award, rewarded by Toyota Motor North America! Our team has been recognized for proving proficiency in the face of change, going above and beyond to deliver excellence, from sales to service to operations!
Key Responsibilities :
Our Service Advisors own the customer’s experience in the service lane. They function as a liaison between the technicians and customers.
As the first point of contact with our customers, they are well versed in product offerings, inventory needs, technician scheduling and customer service.
They work closely with technicians to determine the repairs needed and explain pricing and reasoning for the repairs with the customers.
This includes identifying the customers needs and coordinating all aspects of the repair or maintenance from drop off to drive away.
Able to maintain cooperative and teamwork centered outlook with an ultimate focus on customer satisfaction.
Oversee the flow of the Drive Lane.
Ensuring customers receive prompt, courteous and effective service
Qualifications
We are an equal opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age mental or physical disability, protected veteran status or genetic information, or any other basis.
We also prohibit harassment of applicants or employees based on any of these categories.
If you are looking for your next step in your career, want to keep learning, and are interested in an opportunity for development and progression, join our team.
Last updated : 2024-05-08
Full Time
Retail
$47k-60k (estimate)
03/07/2024
06/21/2024
markjacobsontoyota.com
DURHAM, NC
25 - 50
1999
MARK JACOBSON
<$5M
Retail
Mark Jacobson Toyota is changing the way you buy a new or preowned car in the Triangle. We have a No Hassle buying experience and include a LIFETIME LIMITED WARRANTY FOR UNLIMITED TIME & UNLIMITED MILES on all of our new vehicles & select preowned vehicles. We have a state of the art service facility & showroom with a cafe & customer lounge, free WIFI, children's play area & shuttle service. We treat our customers with the highest standard of ethics and recently we were voted within the Top 50 of all Toyota Dealerships in the country for service department customer satisfaction! We at Mark Jac...obson Toyota strive to provide the highest caliber of customer service and satisfaction for each and every person who walks through our doors. Come see why over 35,000 people have chosen to shop and service with us! Visit our dealership: 4516 Durham Chapel Hill Blvd. Durham, NC 27707 Check us out on Twitter (@MJTOYOTA) Instagram: markjacobsontoyota Blog: www.markjacobsontoyota.net
More
Show less
The following is the career advancement route for Automotive service advisor positions, which can be used as a reference in future career path planning. As an Automotive service advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive service advisor. You can explore the career advancement for an Automotive service advisor below and select your interested title to get hiring information.