Description

Type: Full-time

FLSA Status: Non-exempt

Schedule: Swing Shift; 3:00pm - 11:30pm (Thursday - Monday)

Location: Fresno

Pay Rate: $18.50 (Entry level) - $23.13/hourly 

Reports To: MMC Residential Services Manager

SUMMARY: 

Provide direct services to residential clients/families who have been affected by trauma due to Domestic Violence, out of the residential safe house. Responsible for the shift specific tasks in the Emergency and/or Transitional living programs; as well as the enrollment and orientation processof clients admitted into the Safe House. Ongoing oversight of residential client/family activities during assigned shift and can provide some Case Management support to residential clients, as assigned. The CSA has primary and direct client interaction daily; and will support any identification of immediate needs, issues or concerns. In this capacity, the CSA must utilize positive interpersonal skills while interacting with residential clients, as well as the ability to support operational guidelines in a supportive manner. In addition, the CSA provides daily advocacy and will support activities directly within the safe house. This position is also responsible for holding client workshops and facilitation of groups such as but not limited to: Safe Group, Parenting, Healthy Lifestyles, and Financial independence, all in support of developing self-sufficient/ independent living skills, and promoting safe healthy lifestyles, for the residents. As appropriate, this position may also facilitate community-based workshops, outreach, support groups and community education.

DUTIES AND RESPONSIBILITIES:

Safe House

• Maintain client confidentiality, per Victims of Crime Act (VOCA) and Violence Against Women Act (VAWA) regulations.
• Oversight and assistance with basic Safe House residential activities (food service, client property, room checks, preparing rooms for new MMC residential clients, support of children’s Enrichment Center, etc.).
• Provide supportive interaction to residential client’s daily—(examples include but not limited to: Safety awareness and planning, positive relationship building, conflict resolution, and maintaining a healthy environment.)
• Provide direct services to residential clients in a respectful, affirming, and dignifying manner.
• Complete agency APRICOT data inputting and collection; intake and orientation paperwork/process with new clients, including drug testing and file creation.
• Communicate and works closely with Case Management as well as additional internal departments such as Clinical and Legal advocates as appropriate.
• Provide client support throughout the day, advising the appropriate CM and Advocate staff of specific needs or concerns.
• Participate in CM Case staffing/family assessment meetings regarding residential clients/children, as scheduled.
• Adhere to mandated reporting laws, and complete suspected child abuse reports as necessary.
• Assist in the daily activities, special client events, donation organizing, meal support and food distribution.
• Participate in community education presentations that help identify available services/resources for victims of Domestic Violence as assigned.
• Organize and facilitate workshops/groups in Safe House to support independent living skills development and self-sufficiency goals.
• Transport clients to community activities or appointments; and other client pickup/delivery tasks as assigned.
• Maintain positive community relations with other agencies, as well as Law Enforcement.
• Maintain facility upkeep and safety by completing timely and consistent rounds of house; complete work orders for repairs as needed or directed.
• Implementation of security protocol and procedures if an emergency arises; as well as the proper channel of communication/notification to the appropriate Manager/Director.
• Participate in staff meetings and trainings as assigned.
• Prepare & maintain files in a confidential manner, charting necessary information pertaining to client in house progression as well as house activities.
• This position will offer training and support to community volunteers and intern participants.
• Regular attendance and promptness are considered part of each employee’s essential job functions.

Administrative

• Provide accurate, general information on MMC services to individuals seeking assistance.
• Responsible for processing monetary transaction related to payment for group or counseling sessions.
• Other miscellaneous duties as assigned.

The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.

Requirements

EDUCATION and/or EXPERIENCE:

• Completion of an Associate’s degree with some coursework in social work, human services or victimology, preferred.

KNOWLEDGE, SKILLS, and ABILITIES: 

• Knowledge of Referral System in Fresno County.
• Experience using Apricot.
• Ability to effectively communicate in English.
• Bilingual in Spanish, preferred.
• Ability to be adaptable (open to feedback, change, and new ideas) - as well as the flexibility of job tasks within a team format.
• Ability to be flexible with schedule in order to address shift coverage, meetings, trainings, and additional department priorities.
• Ability to handle high volume desk in an organized manner.
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups or organizations.
• Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrate ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
• Ability to understand the needs of families and women and children and a willingness to address their concerns with actions designed to create change.
• Sensitivity to issues pertaining to domestic violence.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by set by MMC insurance carrier.
• Must pass tuberculosis test, drug test and fingerprinting test.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to adjust focus - (ability to adjust eye to bring an object into sharp focus).
• Close Vision - (clear vision at 20 inches or less).
• Oral Expression and Comprehension - frequent.
• Speech Clarity - frequent.
• Hearing – ability to hear instructions - frequent.
• Critical thinking - frequent.
• Lift up to 35 pounds - occasional to frequent.
• Push/pull - occasional to frequent.
• Sit - occasional to frequent.
• Stand - occasional to frequent.
• Stoop, kneel, crouch, or crawl - occasional to infrequent.
• Repetitive use of hands – frequent.
• Fine Dexterity – Both – frequent.
• Walk - moderate.
• Grasping - simple/light - frequent.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoors, environmentally controlled.
• Normal office noise level.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.