Job Overview:
The Community Care Director is responsible for daily operation of all Community Care Programs including staff supervision, training, service documentation, data collection, management, evaluation and monitoring of all program services and subcontracts, with the exception of nutrition programs. Initiates service improvement plans and assists in the establishment of service delivery goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

· Recruit, train (initial/in-service) and supervise case management and support staff.

· Collaborate with the outreach and nutrition programs’ services.

· Oversee maintenance of client service and statistical data and preparation of required reports.

· Provide for review of client files for appropriate documentation of services provided, for approval of care plan and level of service and for compliance with all program regulations.

· Verify service delivery billing statements and service activity sheets prior to submission for payment.

· Administer service units in accordance with program resources, regulations and clients' needs, assuring that subcontractors deliver service as scheduled.

· Monitor service quality through subcontract monitoring, client satisfaction surveys and initiate service improvement plans.

· Review and monitor case records to ensure compliance and data integrity with eCIRTS and program requirements.

· Provide for assessment and resolution of client problems/complaints related to service delivery.

· Implement and execute all required pre-service training for all subcontractors prior to start of contract year.

· Serve as staff resource to the board of directors for program services information.

· Report any case of suspected abuse, neglect or exploitation of disabled and frail elderly clients to the Florida Abuse Hotline and perform face-to-face contact as mandated by State of Florida Law.

· This is a front-line position for providing excellent customer service to members of the general public.

· Be visible within the community to explore additional resources and programs available.

· Review and follow-up on all Adult Protective Services (APS) cases to meet the 72-hours mandatory requirement with DCF, (Department of Children and Families)

· Facilitate weekly Case Manager, bi-weekly High Utilizer and monthly Assessor meetings and training.

SUPERVISORY RESPONSIBILITIES

This position supervises a staff of Case Managers, Case Aides, and clerical CCE Staff.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· Bachelor’s degree in a social service-related field.

· Minimum of five (5) years experience working in a social service program.

· Five years supervisory experience.

· Previous experience in program administration.

· Must be able to successfully pass a Level 2 background check in accordance with DOEA guidelines.

· Efficient in multiple computer programs such as Outlook, Excel, and Word.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Class E Driver’s License and Driving Record that meets company’s insurance standards is required. Must have reliable transportation.
• Department of Elder Affairs Uniform Client Assessment and Care Planning Certification. (This certification must be obtained within 6 months of starting position.)

MINIMUM NECESSARY RESTRICTION TO PHI (Protected Health Information):

To perform the functions of this job, persons in this position may require access to or exposure to client information, medical records or computer applications that contain Protected Health Information including, but not limited to electronic medical information, client medical records, written information, faxed information, or spoken word. Incidental exposure of Protected Health Information may occur during the workday. Incumbents in this position must make all reasonable efforts to preserve the confidentiality and integrity of Protected Health Information and not to use or disclose more than the minimum amount of Protected Health Information necessary to accomplish the intended purpose of their position responsibilities. Strict adherence to the HIPAA Privacy Act is required.

LANGUAGE SKILLS Ability to read and interpret common program guidelines and procedures such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write correspondence.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Variety of walking, standing, sitting, stooping.

· Occasional stress from dealing with multiple demands.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Office setting.

· Travel to designated locations as needed, must have reliable transportation.

· Frequent contact with staff and public

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday

Ability to Relocate:

• Ocala, FL 34471: Relocate before starting work (Required)

Work Location: In person