ABOUT MARINHEALTH a UCSF Affiliate

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires are subject to abackground check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:

Under general supervision the Clinical Laboratory Representative performs as customer service center representative for the Laboratory. Facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff and other units in the hospital. Problem solves concerns for doctor’s offices, nursing units and physicians. Provides lab results via telephone mail and fax. Perform patient registrations as assigned, including stat registrations. Further responsible for preparing materials including ABN’s and ICD9 codes as related to the registration process.

JOB SPECIFICATIONS:

EDUCATION

• High School diploma or equivalent preferred.

EXPERIENCE

• Experience with customer service related job duties
• Experience within a Call Center Preferred
• Ability to communicate in Spanish as a second language preferred

PREREQUISITE SKILLS

• Ability to work in teams in which all members are mutually accountable
• Ability to work collaboratively with team members, hospital staff, patients, and physicians
• Capable of organizing multiple tasks and using good time management and attention to detail
• Demonstrated professional telephone skills
• Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms
• Basic computer knowledge with the ability to do data entry and retrieval
• Demonstrated verbal and written communication skills
• Ability to read, speak, write, understand, and follow English and written instruction

LICENSE/REGISTRATION/CERTIFICATION:

None required

DUTIES AND RESPONSIBILITIES:

ESSENTIAL (not modifiable)

• Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary
• Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures. The following examples are not inclusive of all policies:
• Follow guidelines for good customer service
• Maintaining records
• Follow turnaround time policies
• Assists patients and physician office staff on the telephone with professionalism
• Instructs patients in preparation for appointment and/or specimen collection
• Monitors and maintain files
• Process charges and credits for laboratory, pathology, and EKG
• Answers telephones, take messages and route calls as appropriate
• Transcribes verbal orders for laboratory testing
• Relays test results as needed
• Registers all off-hours outpatients in a timely, accurate and consistent manner
• Orders appropriate and accurate tests for outpatients, to include, but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility
• Establishes a complete Medical Record by securing complete and accurate information, to include proper demographic and financial information
• Distributes reports to floors and offices, when needed
• Assists in training Customer Service Staff
• Assist in preparing statistical reports and audits for department.
• Performs other duties as required or assigned

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law.The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.