Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The Development Services Supervisor primarily oversees the Planning and Development online permitting process. This includes managing online intake, review, routing, issuance of permits, overseeing staff, and maintaining excellent working relationships with the public, developers, contractors, and other government agencies. The Supervisor supports the Development Services Manager and assists with all functions of the division.

About Us

Maricopa County is GROWING. At the Maricopa County Planning and Development Department, we want you to join us in making that growth possible! With our wide range of services, from land-use planning to building inspections and permit review, we have positions that allow professionals in the planning, construction, engineering, and trade fields to shape the future of the built environment.

Proud to Offer

• Perform work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Employee discounts for goods and services

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.29% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at

We Require

• Five years of administrative experience

• High School Diploma or GED

• An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Value

• Two or more years of supervisory experience.

• Customer Service Support Experience

• Experience with government agencies

• Experience reading and interpreting complex plans, specifications, and legal descriptions

Job Contributions

• Supervise the work of professional and technical staff assigned to online permitting services, quality control, and distribution, including hiring, training, evaluating, and supporting staff

• Oversee the guidance of customers through an online chat and email ticketing system with the review and submission of technical residential and commercial building permit applications and site plans

• Identify and implement process improvements to increase customer satisfaction, improve productivity, and decrease turnaround times for the digital permitting process under the direction of the Development Services Manager

• Support the Customer Service intake team by processing permit requests, issuing permits, and doing QA/QC when needed

• Make recommendations and assist the Development Services Manager in the implementation of Departmental procedures, goals, and objectives to ensure productivity goals are met

• Resolve complex customer complaints at the counter, over the phone, and via digital communication

• Act as a backup and perform training and guidance to the Development Services Technician Lead/Senior positions, including online permit routing, issuance, and all other digital Customer Service functions

• Organize and prioritize schedules and projects to achieve a balanced workload to meet urgent department needs

Working Conditions

• The position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• Ability to lift up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!