Student Services Specialist Job ID: 320058
Location: Chandler-Gilbert Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular
Hiring Salary Range

$18.48 - $23.12/hourly, DOE
Grade

109
Work Schedule

Monday 9:00am - 6:00pm
Tuesday - Friday 8:00am - 5:00pm
Evenings and Weekends may be required.
Summer Hours: Monday - Thursday 7:00am - 6:00pm
Work Calendar

12 Months
Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

This Student Services Specialist will perform Under 18 enrollment related functions providing support in the areas of admissions, records and registration and enrollment related functions. Working in a fast paced, high-energy enrollment center, this position provides comprehensive admissions, records, recruitment, and enrollment support to current and prospective high school students with a high level of accuracy and exceptional customer service questions in-person, phone, text, email and at partner high schools. The optimal candidate demonstrates a commitment to reducing barriers for students as well as service excellence, inclusion, integrity, and the ability to work independently to meet the department goals.
The person hired for this role will be responsible for working with a diverse population of high school instructors, high school students, parents, administrators and college faculty in the coordination of the dual enrollment program while providing wrap around service to partner high schools. This position is part of the Early College Programs and will support other Early College programming and efforts and also reports to Enrollment Services, a department of Student Affairs.
Essential Functions

40% - Provides coordination, implementation and evaluation of Dual Enrollment services for partner high schools current and prospective dual enrollment students, parents, and administration in person, online/virtually, phone, chat and email with the enrollment process including admissions, placement testing, registration, financial aid, and fiscal functions; resolve problems related to the dual enrollment application and submissions process working across Enrollment Service departments including the High School College Advisors.
30% - Performs general office functions such as; answering phones, answering and responding to emails texts, creating outreach materials, preparing and maintaining reports and spreadsheets, including Certificate and Degree check sheets.
20% Assists with development and delivery of dual enrollment program resource information, presentations, correspondence, and promotional materials in small and large group settings to a diverse group of individuals
10% Performs other duties as assigned commensurate to grade of position.
Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High School Diploma or GED and three (3) years of full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Desired Qualifications

1. Bachelor's degree from a regionally accredited institution.
2. One (1) year of experience working in an educational environment providing customer service in higher education.
3. Customer service experience with a high degree of contact in-person, telephone, and/or e-mail.
4. Experience working in student information systems. (SIS or Peoplesoft)
5. Experience presenting information and responding to questions from students, parents, employees, and the general public in one-on-one and/or group situations.
6. Experience working with students from underrepresented/underserved diverse backgrounds and cultures both individually and in groups.
Special Working Conditions

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://maricopa.edu/legal/rmi/vehicle.htm#requirement
* Will be required to work at multiple sites or locations.
* Will require some travel around the district.
* Will require some evenings or weekends.
* Will require prolonged periods of viewing a computer screen.
* Will be required to lift or carry up to 25lbs.
How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Apply on or before June 5th, 2024 to be considered.
EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320058&PostingSeq=1
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