Margaritaville at Lanier Islands

Islands Entertainment, LLC

Job Description

Job Title: Dock Attendant

Department: Marina Harbor Landing

Reports To: Marina Management

Prepared Date: 1/2024

Note: Must be 18 years and older to apply for this position

SUMMARY Answer phone calls/emails assisting guest with any questions and requests. Welcome all guests providing customer service while maintaining a clean workspace in the office. Maintain cash register handling in workspace. To manage the overall daily operation of Marina and to insure a positive work environment. Handle the day-to-day operation of the docks. Assist in the general maintenance and upkeep of the harbor boat fleet, assist Guests in the operation of the boat fleet and promote the recreational activities of Margaritaville at Lanier Islands.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Welcoming Guest
• Operating Cash Register
• Balancing the cash register
• Maintain a clean workspace
• Helping guest with reservations
• Maintain Inventory
• Maintain Bathrooms
• Maintain Trash and Parking lots
• Ring up fuel and all merchandise
• Cleaning the Group Boats
• Answer phone calls/emails
• Assist guest
• Basic Math
• Telephone Etiquette
• Must be able to read and write
• Must have computer skills
• Multitask
• Oversee the efficient running of the docks daily.
• Maintain the general upkeep and maintenance of the boat fleet
• Assist Guests in the operation of the harbor fleet
• Oversee check out & check in procedures with boat rental Guests
• Assist Guests with boating problems
• Maintain high safety standards daily
• Requisition supplies
• Promote the recreational activities of Margaritaville at Lake Lanier Islands
• Accurately maintain daily\monthly gasoline inventories

SUPERVISORY RESPONSIBILITIES

This position has no supervisor responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Prior customer service and cash register handling experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee must frequently lift and/or move up to 100 pounds. 70% of the time is spent outside.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles. The employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.