Description

Position: Water Park Attendant

Job Summary:

Ensures the operation of the Lazy River, Pool, Splash Pad, Slides, Cabanas and other Water Attractions and or Areas. The FEC / Water Park Supervises all aspects of the FEC and Water Park in alignment with the vision and direction of the Company, brand requirements, and local, state and national regulations. Monitors event activities to ensure adherence to rules and safety procedures. Ensures the monitoring and enforcement of FEC and Water Park Rules and Dress Codes. Works along with Housekeeping to ensure cleanliness. In some circumstances, the FEC / Water Park Attendant may also be assigned responsibility for a specific area in the FEC or Water Park. Adheres to department budget. Responsible for the clean, safe fun environment of the FEC and Water Park operation. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Job Duties: Daily Operations

• Responsible for ensuring only hotel guest are using the Water park
• Responsible for quality of service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.
• Constant execution of Margaritaville Resort - Biloxi standards and policies.
• Ensure excellent relations.
• Assists in the development of our Data Base of our guests by explaining the value to the FEC Fun Card as we offer incentives in loaded credits and a call to action to encourage repeat visits.
• Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and team members.
• Holds self and others accountable for creating a culture of high performance.
• Works closely with management throughout the Company.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.
• Assists with, encourages, provides and trains guest service standards for all FEC and Water Park Team Members. Encourages and collaborates with the team to set an example of the expected level of guest service.
• Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure the Brands and Resorts high standards of quality and service are maintained.
• Actively participates in the sales efforts of the FEC, Water Park and Parties and events.
• Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores.
• Manages expenses according to budgeted/forecasted guidelines to maximize profitability and to obtain the companys objectives.
• Utilizes the procurement system effectively when needed and adheres to the approved vendor network for purchasing and upholding Brand and Resort Standards.
• May participate in monthly Safety Committee Meetings.
• Must have sufficient computer skills that will allow him or her to be able to use, in a proficient manner, all Company-issued software programs implemented to perform job duties
• Maintains integrity of all FEC and Water Park Operations and protects company assets.
• Communicates and establish rapport with Guests.
• Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents.
• Have strong knowledge of the Resort and its services, and local attractions.
• Other duties as required or assigned.

Qualities of Candidates

• Strong customer service background.
• Ability to use calming interpersonal skills to solve conflict as necessary.
• Uses oral communication to listen and get clarification and responds to all requests in the best tone.
• Exercises clear and informative written communications; edits for spelling and grammar.
• Ability to build and facilitate a positive team spirit.
• Prioritizes and plans work activities; Uses time efficiently.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Meets productivity standards; Completes work in timely manner; striving to increase productivity.
• Able to manage competing demands, frequent changes, delays or unexpected events.
• Holds punctuality in the highest regard; coming to work consistently and on time.
• Follows instructions, responds to management direction and is able to take responsibility for their own actions.

This job description provides a framework for the job; other duties may be assigned as necessary.

Employees must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.

• At least 16 years of age.
• 1 year experience in guest service, waterpark, or working in some aspect: or equivalent combination of education and experience.
• CPR certified preferred.
• CPR training may be required.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple task in a fast-paced environment with minimal supervision.
• Excellent judgement and decision making abilities.
• Proven leadership skills, results oriented.
• Able to resolve conflicts and disputes with guests, and other team members.
• Able to create a diverse and supportive work environment.
• Able to collaborate effectively with other team members and managers to ensure teamwork.
• Strong time management skills.
• Must be able to represent the Resort in a positive manner when in public view, public settings, on Social Media or other area or times that could become public knowledge.

Physical Requirements:

On a continuous basis, stand or sit for long periods of time, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.

• Pushing, pulling and lifting objects from lower to higher positions or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving or wet surfaces.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/ or up to 30 pounds of force frequently.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
• The duties of this position are primarily performed in an outdoor environment with frequent exposure to smoke or loud noise, sun and outdoor elements.
• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Required to work, in a changing indoor and outdoor environment, such as bright sunlight, noise, wind, rain, cold, snow, heat, smoke etc.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guest, and members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.

Occasional travel for training purposes or other business needs.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Qualifications