Description

Responsible for preparing, cooking and presenting food according to Resort and Brand

Standards and expectations while maintaining a safe, clean and sanitary area. Assigned to

a specific venue or Room Service, Catering, Banquets, Special Events of the

Resort. or other assigned venues, including internal and external guest services, training,

profit and loss responsibility. Responsible for ensuring a strong focus on Guest

satisfaction. Responsible and ensures proper plate presentation in all and

strict adherence to all product specifications and recipe guidelines. May develop

Cooks and other back of the house team members. Ensures a strong focus on, cost controls

and Venue Operations to attain hospitality objectives while consistently maintaining the

highest standards of quality food, beverage, service, cleanliness, and sanitation. Responsible for

the preparation and maintenance of high scores on all health related inspections. Must be able

to execute Room Service and or banquets from assigned venue(s). The Line Cook

performs all aspects of assigned venue(s) in alignment with the vision and direction of the

Company and Brand requirements, and local, state and national regulations. Works as a

liaison with the Hotel and any outside 3^rd party housekeeping or cleaning service. In some

circumstances, the Line Cook may also be assigned responsibility of other specific

Food & Beverage areas of the Resort. Adheres to department budget. May attends

periodic meetings and training sessions. Welcomes and greets arriving and departing

guests when able. Proactively provides our guests with personal service and attention that

exceeds their expectations. Accountable for maintaining high service and quality standards

according to brand standards, including Quality Assurance Inspections and Guest

Satisfaction Surveys.

Qualifications

• Strong customer service background.
• Ability to use calming interpersonal skills to solve conflict as necessary.
• Uses oral communication to listen and get clarification and responds to all requests in the best tone.
• Exercises clear and informative written communications; edits for spelling and grammar.
• Ability to build and facilitate a positive team spirit.
• Prioritizes and plans work activities; Uses time efficiently.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Meets productivity standards; Completes work in timely manner; striving to increase productivity.
• Able to manage competing demands, frequent changes, delays or unexpected events.
• Holds punctuality in the highest regard; coming to work consistently and on time.
• Follows instructions, responds to management direction and is able to take responsibility for their own actions.