Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Ensure all details are followed according to supervisor’s instructions
• Provide guests with the finest quality of service at all times in a warm and friendly manner
• Ensure the work area is maintained in a clean, organized, and safe condition
• Must be able to pass “Responsible Beverage Service Training” per state of Missouri requirements
• Have a thorough knowledge of resort restaurant food and beverage preparation
• Observe behavior of guests who are consuming alcoholic beverages, count number of drinks served, if needed notify supervisor or manager for assistance in “cutting off” the guest
• Ensure service area is cleared and thoroughly cleaned at the conclusion of the recent meal period. All equipment must be stored in the designated area
• Maintain constant presence in room; greet guests upon arrival and thank them for coming upon their departure
• Communicate guest compliments/complaints to management
• Notify supervisor of any broken or damaged equipment
• Maintain Driftwood and resort standards of food, beverage, and quality guest service
• Attend required meetings
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to scrupulously follow all Driftwood and hotel policies and procedures
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and is open to change
• Consistently maintain positive demeanor
• Assumes responsibility for personal growth and development
• Adheres to Driftwood and resort uniform, grooming and appearance standards
• Conducts him\herself professionally at all times; sets standards for all associates
• Understands and communicates the Driftwood and Margaritaville missions and values
• Expresses ideas and conveys information clearly, effectively, and professionally
• Actively listens to others
• Conveys company information, decision, or problems to appropriate parties on a timely basis
• Works to resolve disagreements and is respectful of peers and co-workers
• Must have a comprehensive knowledge of all hotel departments and functions
• Must have a knowledge applicable Federal, state, and local health, safety, and legal regulations
• Must have excellent mathematical and computer skills
• High school education preferred. Relevant training and experience required
• Ability to timely obtain any required vaccinations, licenses or certificates
• CPR training and first aid training preferred
• Additional language ability preferred

PHYSICAL DEMANDS

• Minimum lifting/pulling of 40 pounds
• Being on feet for an entire shift, possibly 8 hours or more
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing

AGE REQUIREMENTS
Must be at least 18 years of age or older.
JOB TYPE
Full Time
PAY
$12.30/hr
Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.