Job Overview 

Responsible providing excellent service, food and/or beverage and a fun, clean atmosphere to the Guests according to the standards and expectations. 

Job Accountabilities & Expectations 

Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return. Ensure Guests receive immediate, friendly and personalized service. 

Guide Guests through menu, answer questions thoroughly, and suggest specific items; provide information about venue. 

Deliver accurate orders. 

Communicate and establish rapport with Guests; get to know Guests by name. 

Practice full hands in/Full hands out. 

Make Guests happy by exceeding service expectations. 

Handle Guest complaints correctly and notify a Manager. 

Present food and beverages to Guest as soon as soon as they are prepared. Possess full knowledge of food and beverage products served and utilize suggestive selling techniques. 

Conduct final quality check on food before it is run to the Guest; maintain specifications by only serving items made properly. 

Deliver and/or carry (with or without trays) with a sense of urgency to the correct tables. 

Ensure a high standard of service efficiency, sanitation, and training. Write down all orders and accurately enter into POS. 

Follow all proper cash handling procedures. 

Clear and clean all tables, booths and chairs. 

Keep floor clean and free of debris. 

Use and maintain all tools and equipment safely. 

Complete required and ongoing training for the position. 

Assist management in training new Staff Members within department when applicable 

Prioritize and complete all assigned station task, sidework, and station set up for maximum productively and efficiency. Complete all opening, running, and closing duties. 

Maintain work area by organizing and cleaning service stations, and pre-bus tables as needed. 

Scrape, rack, and stack all dishes and glassware properly in dish area. 

Assist Host with greeting and seating when necessary. 

Ask for help whenever it is needed. 

Ensure a harassment-free environment through proper personal conduct. 

Use respectful language with Guests, Staff Members, and Managers at all times. 

Understand, comply with, and enforce all company policies and procedures. 

Adhere to responsible alcohol service established by company policy. 

Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents. 

Perform other duties and tasks as assigned or determined by Management. 

Education and Skills

High school degree or GED preferred. 

1 to 2 years serving in a high volume Food and Beverage environment; or equivalent combination of education and experience. 

Eighteen years of age or older. 

Good reading, writing, mathematical and communication skills. 

Able to interact professionally with other departments and outside contacts. 

Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision. 

Good judgment and decision making abilities. 

Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws (US only). 

Physical Requirements (as required by OSHA and ADA – US only) 

Must be able to spend 100% of working time standing, walking, and reaching. 

Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position. 

Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces. 

Climbing and ascending or descending ladders, stairs, and ramps. 

Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/ or up to 30 pounds of force frequently. 

Must be able to communicate clearly with our Guest in the primary language of the restaurant. 

Hearing sounds at normal speaking levels with or without correction. 

Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.