Marcus & Millichap's Chicago Oak Brook office seeks a self-motivated, team-oriented individual to join our staff. The Brokerage Administrator (BA) / Certified Agent Support Specialist (CASS) reports directly to the Operations Manager. The BA/CASS divides their time between training and administrative support to local and regional offices.

• Training and support to new agents, originators, agent assistants, staff and management.

• In-office coordination for firm-wide technology/similar launches.

• Brokerage administration and transactional tasks.

• Front office support per company standards Job Responsibilities Brokerage

Administrators will enroll in the Certified Agent Support Specialist program within the first nine (9) calendar months of employment in this role (or no later than the first 12 months**). The BA will successfully complete the program and obtain the title of Certified Agent Support Specialist within the first 12 months (or no later than the first 18 months**).

Post certification, Brokerage Administrators will solely utilize the Certified Agent Support Specialist title. BA/CASS will: Process new listings, this may include: proofing and editing according to the published editorial style guide, executing OOJ compliance procedures, exporting to MNet system from MNet-Offering, and processing additional changes as necessary. 

Responsibilities:

• Create files and adhere to the company’s filing system.
• Generate, copy, scan and bind documents for use by management and agents.
• Assist Operations Manager in the processing of closings and under contracts.
• Utilize postage machine and other shipping methods.
• Assist in maintaining cleanliness of staff area, kitchen etc., as well as with the stocking of supplies and the basic maintenance of copiers and other office machines.
• Cross-train in Operations Manager duties for coverage as needed.
• Learn and conduct training in accordance with established training modules for all software, firm applications and policies/procedures that pertain to agents, originators and their assistants. This training will be conducted on an ongoing basis as directed by the Operations Manager.
• Inter-personal Skills: BA/CASS takes the initiative in developing training presentations and training materials and must have excellent writing and teaching skills or a strong desire and aptitude to acquire these skills quickly. The BA/CASS must be able to teach one-on-one or in a group setting. 

• Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and InDesign
• Strong editing skills, i.e., spelling, grammar, punctuation
• Some previous experience in a training capacity preferred
• Professional appearance and demeanor
• Be reliable and punctual
• Professional phone and customer service etiquette
• Possess a friendly, proactive attitude and a strong desire to learn and progress within the firm
• 2 years administrative experience

Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80 offices throughout the United States and Canada.

Marcus & Millichap closes more transactions than any other real estate investment brokerage firm in the nation. In 2023, the firm closed 8,297 transactions with a sales volume of approximately $48 billion.

The firm has perfected a powerful property marketing system that integrates broker specialization by property type and market area; the industry’s most comprehensive investment research; a long-standing culture of information sharing; relationships with the largest pool of qualified investors; and state-of-the-art technology that matches buyers and sellers.