A credit and collections specialist’s goal is to manage the collection of the accounts assigned, to reduce the number of delinquent accounts, maintain accurate customer records, and provide excellent service to our customers and sales force. This position will require problem solving, a customer service attitude and the ability to maintain and establish a professional working relationship with the customer and the sales force.

Main Responsibilities:

• Meet monthly collection goals by actively and proactively managing the accounts assigned
• Resolve any customer account issues and deductions including reconciling any differences
• Send final demand letters (if applicable)
• Prepare weekly and monthly reports on past due accounts and unresolved customer deductions
• Review and evaluate credit limits and extension of credit
• Review customer sales orders on hold and determine if the sales order can be shipped
• Notify sales force of any customer issues
• Process and post cash application and prepare accounts receivable adjustments
• High volume calls and emails
• Must be well organized
• Good negotiating skills
• Other special projects as requested

Work Experience and Education Requirements

• Minimum high school diploma, BS degree preferred
• Must have 3 years Credit Collections or equivalent experience
• Experienced processing high volumes of invoices

Skills/ Competencies

• Solid Excel skills are mandatory
• Technology savvy, intuitive handling of software, portals and applications
• Attention to detail
• Strong organizational skills
• Strong customer facing communications skills (oral & written)
• Self-starter with ability to work independently, under pressure and handle high volumes of calls and emails

Job Type: Full-time

Pay: $50,400.00 - $75,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Application Question(s):

• How many years of experience do you have with Excel?
• How many years of Credit Collections (or equivalent) experience do you have?

Work Location: Hybrid remote in Somerville, NJ 08876