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Technical Support Engineer
Confluent Richmond, VA
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$81k-101k (estimate)
Full Time 1 Week Ago
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Confluent is Hiring a Technical Support Engineer Near Richmond, VA

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

**About the Role:**

Were looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluents enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we growwhether youre just starting out in your career or managing a large team, youll be amazed at the magnitude of your impact.

**What You Will Do:**

Working with customers to resolve a wide range of issues with their Confluent deployments

Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

Communicating with our core engineering team to provide real-time product feedback from the field

Improving product documentation and authoring knowledge base articles

Creating and reviewing product demos and internal tooling

Working closely with the team behind Apache Kafka!

**What You Will Bring:**

Excitement in learning about streaming data and becoming a domain expert in Apache Kafka

Experience in diagnosing, reproducing, and resolving customer issues

Desire to make customers successful through direct interactionTwo out of these three:

Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)

Operational knowledge of Java applications (stack, jmap, etc.)

Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)

**What Gives You an Edge:**

**Confluent Certified Developer or Confluent Certified Administrator (** **https://www.confluent.io/certification/** **)**

**Come As You Are**

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $RANGE - $RANGE, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE (https://confluentbenefits.com/) .

Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

#LI-Remote

Job Summary

JOB TYPE

Full Time

SALARY

$81k-101k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

05/15/2024

WEBSITE

confluent.io

HEADQUARTERS

RCHO STA MARG, CA

SIZE

1,000 - 3,000

FOUNDED

2014

TYPE

Public

CEO

WILLIAM SCHLEY

REVENUE

$200M - $500M

INDUSTRY

Business Services

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About Confluent

Confluent is a California-based cloud-native platform that provides messaging modernization, SIEM optimization and related solutions for industries such as gaming and fintech.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

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A Technical Support Engineer provides customer service for computer hardware and software.

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Technical support engineers require a variety of hard skills and soft skills.

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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

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Step 3: View the best colleges and universities for Technical Support Engineer.

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