Position Summary: The CS NOC Team Leader is responsible to develop and lead a Team of people using the MapleTronics Servant Leadership Model, maintain a working environment that builds loyalty and trust within the Team and with the Clients. The Team Leader is a "working team leader" who, in addition to leading the Team, spends the majority of his/her time working alongside the Teammates he/she leads.

Skill Requirements: The CS NOC Team Leader requires:

• Exceptional communication skills.
• The ability to multi-task, prioritize, and adapt to changes quickly.
• The drive to build Client loyalty through transparency and vulnerability.
• A passion for helping and developing people.
• A proven history of leadership experience.
• The ability to provide effective direction in order to develop and motivate a Team.
• Successful completion of MTC Leadership 101.
• The ability to strategically place Teammates in positions to win.
• The ability to morph multiple ideas into a unique solution for our Clients.

Essential Duties and Responsibilities:

The CS NOC Team Leader will:

• Be actively engaged in a professional growth plan.
• Attendance at bi-weekly leadership team meetings.
• Review daily Teammate time entries and approve weekly time sheets for payroll.
• Work with Teammates to develop growth plans to further develop their technical skills.
• Serve as liaison with client on end user experience.
• Serve as a working Team Leader to best support the overall goals of their Team.
• Ensure that systems, processes & methodologies are followed according to company guidelines.
• Coach Teammates to create a sense of ownership within the Team & resolve Teammate issues.
• Monitor Team's performance to ensure that goals are being met.
• Facilitate effective communication among Teammates across all other Teams and other job functions for optimum working conditions
• Perform quarterly previews with each Teammate
• Initiate restorative action process for Teammates as needed with the help of Exec leadership.

This is not a comprehensive list of the responsibilities and duties associated with the position. Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.

Measures of success

We feel it is important to know what it means to be successful in this position. This is what success looks like for someone in this job:

• Meeting established Team KPIs
• Timely completion of Quarterly Previews and Annual Reviews.

Company expectations

MapleTronics Teammates are committed to living out our core values. Teammates are expected to:

• Demonstrate professional character, attitude, and appearance at all times.
• Aspire to expand their knowledge and skill set.
• Think in ways that seeks possibility, calls out potential, and doesn’t settle for the easy answer.
• Provide service to all with a joy filled energy.
• Develop and journey toward fulfillment of their own personal and professional mission.
• Hold others within the organization to the same standards expected from them.