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WHO WE ARE:
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.
With 140 teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale. No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.
WHAT WE'RE LOOKING FOR:
As we expand our Education function, we are looking for an owner for our external Knowledge Base to empower Manychat users to self-serve, cut support costs, and drive product adoption and retention at scale.
In this role, you’ll be responsible for revamping and maintaining the knowledge base content, supporting the technical aspects of the knowledge base software (Freshdesk & Zendesk), and leading the localization efforts and other exciting initiatives to drive even more value for our users and the business.
WHAT YOU’LL DO:
WHAT YOU’LL BRING:
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
Full Time
Business Services
$97k-124k (estimate)
02/01/2024
04/28/2024
manychat.com
SAN FRANCISCO, CA
100 - 200
2015
MIKAEL YAN
<$5M
Business Services