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Enterprise IT Support Officer (EITSO) - Complex Projects Equipment Installation Team
Currently, ManTech is seeking a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) to serve on a team of IT support professionals responsible for equipment installation. In this role, you will focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.
Responsibilities include, but are not limited to:

• Supporting all facets of video, desktop, and telephony installations, which includes the physical placement of desktop IT equipment to include printers, rack mounted network equipment, switches, and workstations.
• Troubleshooting hardware and software issues.
• Maintaining and updating records and tracking databases
• Using best practices and knowledge of internal or external business issues to improve products or services.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Flexibility to support customer mission; may have opportunity/need to work extended hours or weekends during critical peaks and be available to meet last minute requests.
• Works independently, with guidance in only the most complex situations.
• Maintaining and updating records and tracking databases
• Supporting activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.
• Using best practices and knowledge of internal or external business issues to improve products or services.
• Providing input on team's success, accomplishments, roadblocks, etc.
• Providing weekly status reports, and other reports as required.
• Attending customer meetings.
• Meeting contractual performance criteria.

Hours of Coverage:
Individual shift may vary, but you will be a member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. - 6:00 p.m.
Basic Qualifications:

• Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
• Resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems.
• Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
• Ability to embrace diverse technical disciplines and excellent customer service skills
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job
• Attention to detail, leadership, and collaborative and independent work process
• Demonstrated problem solving and technical skills to resolve critical IT issues.
• Expertise, training, and actual work experience with customer specific, systems and technologies.
• Must be a self-starter, work independently, and work with a clear and defined mission.
• Must demonstrate ability to thrive and succeed in a challenging environment.
• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.
• Bachelor's degree and 2 years of relevant experience. 4 additional years of experience may be substituted for a degree.

Preferred Qualifications:

• Related work experience in a technical help desk position and IT hardware and cabling installation.
• IAT III certification.
• Experience with ServiceNow ITSM & ITOM.
• ITIL® v4 Foundation, or higher, certification.

NOTE: Multiple levels of seniority are available dependent on qualifications/experience.
Security Clearance Requirements:

• Current/active TS/SCI with Polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Must be able to move/traverse within and between buildings and offices.
• Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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