KEY RESPONSIBILITIES:

• The RGM has overall responsibility for managing the daily operations of a single restaurant
• Has primary accountability for the restaurant's profit and loss (P&L) and actively manages toward desired financial outcomes
• Drives sales through proactive guest service, people development, and operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns
• Identifies and interacts with the community to engage prospective guests and execute on local marketing initiatives
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to all direct reports to increase the restaurant team's capabilities and raise restaurant performance
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Performs duties of the Assistant Manager and Hourly Shift Supervisor when necessary

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS:

• Must be at least eighteen (18) years of age
• Strong understanding of P&L management and drivers of restaurant profitability
• Ability to prioritize own and others' work and time to meet deadlines and objectives
• Demonstrated leadership skills and understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant
• Comfortable working in a fast-paced environment
• Ability to interact in a positive and professional manner with guests and coworkers
• Willingness to learn all areas of restaurant operations & work multiple stations.
• High School Diploma or GED
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Previous supervisory experience required
• Ability to traverse all parts of the restaurant quickly
• Frequent standing for long periods of time
• Must be able to lift 25-50 pounds at times

confidentialmanager