Must be Bi-lingual and fluent in Spanish & English

Job Description

Support Service Representative

Manos Home Care assists people with disabilities and illnesses in their activities of daily living. Our service takes place in client’s homes and their immediate surroundings. We have been in business for over thirty years and are the leading provider of non-medical attendant care for Alameda and Contra Costa’s DDS respite and day care programs. Manos Home Care employs over 1,600 workers, serving clients from a variety of cultures and who speak a variety of languages. Our company is employee owned through an employee stock ownership program—an ESOP. Manos office hours are 8:30 AM to 5:00 PM, Monday through Friday, excluding designated office closures.

Job Summary: Manos Home Care’s administrative team ensures that our commitment to stakeholders is reflected in all operations. The Support Service Representative will be responsible for being the initial contact person for DSPs, Clients and other community members contacting Manos and are responsible for distributing information, routing contact requests, processing documentation, as well as keeping records and adding and updating information in our data systems.

Supervision: The Support Services Representative reports directly to the Support Services Supervisor. Specific interdepartmental projects may involve reporting to project leads or leading a project. This position does not have supervisory duties.

Essential Job Functions: The Support Services Representative must be able to make and receive phone calls, write and respond to emails; use software programs and databases on company-approved equipment; filing; generating reports; maintain polite and professional communication via phone, email, postal mail, and office visits; following operational guidelines and company policies; this is not an exhaustive list of essential job functions.

Duties and Responsibilities

• Answering phones, emails and mail correspondence
• Processing incoming and outgoing mail
• Processing administrative requests from clients and DSPs
• Data entry into information systems
• Tracking activities & documenting communications
• Retrieving, replacing and removing paper files
• Assembling Mailers
• Distributing Paychecks
• Additional Administrative Responsibilities as necessary

Physical Requirements/Working Conditions

• Occasional lifting up to ten lbs.
• Must be able to work in a climate controlled, office environment.
• Vision must be good or corrected to normal to perform normal job duties.
• Hearing must be sufficient to understand information and to perform job duties.
• Ability to read and write in English in order to process paperwork and follow up on any actions necessary.
• Ability to sit for extended periods of time.
• Manual dexterity needed for keyboarding and other repetitive tasks.

Knowledge, Skill, and Experience

Minimum Education Required: High School Diploma

Background Check: A background check including but not limited to the Department of Justice will be performed prior to hire. Harassment Prevention and California Mandated Reporter Trainings are also required.

Minimum Experience Required: 2 years of administrative experience

Skills Required:

• Fluent in English and Spanish
• Able to write coherent, grammatically correct sentences and paragraphs in English
• Computer literate
• A self-starter
• Fair and modest
• Able to relate to a wide variety of cultures, backgrounds, and abilities
• Diligent and able to maintain focus while working under deadlines and distractions

You must have:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• A willingness to continue learning
• Strong written and verbal communication skills are required.

Preferred Education & Experience

• Completion of college-level courses
• Well acquainted with MS office suite

Wages and Benefits

• This position is non-exempt and hourly; work outside of regular office hours may be required as needed.
• Separate Paid Time Off and Sick Leave Pay banks
• Group Health, Dental, and Vision coverage
• Paid administrative holidays
• Mileage reimbursement according to current IRS rates for any Manos-related appointments or errands involving use of your car

Employee Stock Ownership Plan

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• administrative: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person