Job Responsibilities

− Provide installation support, and product and system installation services in person or via telephone or remote monitoring services

− Deliver comprehensive system maintenance, updates and upgrade services

− Assume ownership of customer issues and follow through until issues are resolved

− Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements

− Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer

− Provide feedback on product, installation, and service quality issues

− Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN HUMMEL

− Account modifications, resets and unlocks

− Mobile device troubleshooting (iPhone, iPad, etc.)

Educational Requirements

− Associate's degree in IT or related field

Experience Requirements

− Minimum of 1 to 4 years of related experience

Skills Requirements

− Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

− Strong cross functional communication

− Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components

− Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)

− Ability to operate tools, components, and peripheral accessories.

− Able to read and understand technical manuals, procedural documentation, and OEM guides

− Excellent customer service skills, working with employees on the phone and in person.

− 25% Travel Domestically (job sites in Fayetteville and Raleigh)

Preferred Skills

− Active Directory; Microsoft SCCM (System Center Configuration Manager)

− Certifications (A , MCTS, MCITP, MCDST) are a plus

− Bachelor’s degree in computer science

− SAP experience

− RF and wireless technology troubleshooting (i.e. badge scanner systems) is a plus

− Ticketing system experience, such as ServiceNow

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Experience:

• related experience ( Techician or IT Support): 2 years (Required)

License/Certification:

• A , MCTS, MCITP, MCDST Certification (are a plus) (Preferred)

Location:

• Fayetteville, NC 28306 (Required)

Ability to Commute:

• Fayetteville, NC 28306 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person