Busy Primary & Urgent Care Practice looking for another Medical Receptionist. We’ve been serving the community for over 50 years with 3 offices in Hamilton, Robbinsville and Hopewell. This job is in the Hamilton location. Read more about the Company: www.maniyahealth.com

Our patient's love us, read our 1,000 Google Reviews (4.9 Stars): https://g.page/r/CQTxAhpaV2NxEAE

Job Description

• Full-time Monday to Friday morning shift (8-430 or so)
• Full benefits including Health, Vision, Dental & Life Insurance PTO, Sick Days, End of Year Bonuses & 401k after the 3 month probationary period for full-time employees
• Mainly sit in our call center and answer all phone calls in a pleasant and professional manner
• Scheduling appointments correctly using the scheduling rules
• Calling Late Arrivals
• Confirming appointments
• Orienting new patients
• Responding to patient voicemails and text messages
• Getting in touch with patients on the "appointment list" who need to be scheduled
• Occasionally swing to the front desk and greet all patients in a joyful manner & check them in (includes verifying demographics and insurance) whether in person or virtually
• When in the front, manage the waiting room by conveying wait times, decompressing the waiting room (moving patients to rooms), proactively managing upset patients with kindness, ensuring music is on, the waiting room is clean, and assisting patients with walking and the coffee/water machine
• “Bump up” all customer service issues and complex problems you cannot solve to a manager
• Ownership of all tasks and "closing the loop"
• Have a great attitude, be a team player, and be willing to learn and continuously improve
• Go above and beyond to WOW patients with our Patient Experience & to help out the team
• Opportunity to be cross trained in Medical Assisting over time if interested and able

Requirements

• Reliable transportation & 100% dependability
• Professionalism
• 2 years of Medical Receptionist or Medical Call Center experience is required
• Must be fantastic with customer service
• Fast-learner & experience good computers/EMR
• Medical office experience required
• Urgent Care or Primary Care experience is a big plus

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Primary Care
• Urgent Care

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Why are you leaving your current job (or why did you leave your last job)?
• In the last 3 years, have you left any job in under 1 year? If so, why?
• What is your hourly salary expectation (or range)?
• Do you have any work hour restrictions (e.g. early shift 8a-430p Mon-Fri and late shift 1130-8p Mon-Fri)?

Education:

• High school or equivalent (Required)

Experience:

• Medical Receptionist or Medical Call Center: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person