As a member of the Customer Experience team, your role involves communicating with customers via phone, email, chat and on occasion face-to-face meetings. In addition, you will be responsible to uphold and communicate the core values of Mango Voice. Maintaining customer satisfaction by providing problem solving resources will be a key driver of long-term value for Mango Voice.

Duties & Responsibilities:

· Resolve customers problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustments; following up to ensure resolution if needed

· Manage incoming calls

· Identify and asses customer’s needs to achieve satisfaction

· Follow communication procedures, guidelines and policies

· Greet customers warmly with the Mango verbiage – always be willing to help with any problem the customer may have

· Build sustainable relationships and trust with customers’ accounts through open and interactive communication

· Work to stay updated on product knowledge and be informed of any changes in company policies

· Communicating and coordinating with colleagues as necessary

· Provide feedback on the efficiency of the customer experience and ways that Mango can increase customer satisfaction

Job Type: Full-time

Days: Tuesday - Saturday

Salary: $18.00/hour

Benefit Conditions:

• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• Every weekend

Work Location: In person