Sales Assistant / Customer Service

UNLIMITED CAREER OPPORTUNITIES. This starting level position has provided training and mentoring for countless employees at this company to be able to advance into multiple other positions, such as Inside Sales Manager, Outside Sales, Production, Logistics, Technical Support and Administrative functions.

Leading manufacturer of commercial metal roof and wall systems is seeking a

Sales Assistant / Inside Sales / Customer Service

person to help with

day-to-day sales functions such as order entry, order expediting, scheduling transport, and problem resolution. The Sales Assistant works closely with the Sales Manager, Territory Sales Managers, Operations Manager, and plant personnel to ensure that customer’s needs are met.

They are the support mechanism for territory sales managers and within the company so that we can provide optimal service to all areas of the business.

The ideal candidate will have some training and / or experience in a construction related field, plus basic phone skills, math skills, inside sales or some customer service.

Essential Functions

• Answer incoming phone calls and emails from Territory Sales Managers and customers and handle their inquiries.
• Provide pricing and delivery quotes to customers.
• Resolves customer concerns and issues.
• Communicates with customers to schedule delivery dates, ask follow up questions on orders, request more information needed to complete orders, etc.
• Create and maintain relationships with customers.
• Process all orders and send to purchasing, Operations Manager, and / or design for approval.
• Create custom details and drawings for special orders and coordinate with production.
• Update TSM’s and Operation Manager of any issues expressed or created by customers.
• Service walk in customers as needed.
• Follow through on orders until project is complete.

Competencies

• Basic construction understanding and / or roofing related experience required
• Communication skills both Verbal and Written
• Time management and ability to prioritize tasks
• Technical Capacity
• Positive Attitude
• Conflict resolution
• Basic computer skills and ability to learn ERP system
• Mechanical Aptitude

Last updated : 2024-05-20