Team Member Responsibilities:

Team members are generally responsible for delivering excellent and friendly guest experiences. They prepare products according to operational and quality standards, and serve guests with enthusiasm, in a clean and fast-paced environment. They work as part of a team to meet our guests' needs and give them a reason to come back.

Team Environment

• Work well and interact with others respectfully
• Respond positively to coaching and feedback
• Communicate with other team members
• Able to learn and execute multiple tasks at once

Operational Excellence

• Provide excellent service
• Resolve guest issues
• Follow brand standards, recipes and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain a clean and neat work environment

Profitability

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; ask questions and follow-through
• Resolve guest concerns by following the brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make informed decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintain relationships with team members
• Operate with integrity; demonstrate honesty, treats others with respect and keep his/her commitments