Overview

Parts Specialist/Material Planners provide counter service to MBTA Bus and Light rail employees who need parts/equipment to perform their duties. The Parts Specialist will assist with inventory control, data entry, and customer service.

Responsibilities

Provide quality customer service to include but not limited to the following:

• Attention to detail
• Meet and greet customers
• Review requisition forms to ensure proper completion (signatures, timestamps, part numbers, description and quantity)
• Answer questions regarding availability of parts
• Ask appropriate questions to ensure correct parts are researched and provided
• Inform customers when requested parts are available

Stock Room Responsibilities:

• Understanding of warehouse storage plans and warehouse operations
• Perform daily cycle counts at a 95% accuracy rate as assigned
• Verifying materials against receiving, shipping, storage and inventory documents, noting and reporting discrepancies and damage
• Routing materials to prescribed storage locations
• Storing, stacking, or palletizing materials in accordance with prescribed storage methods
• Managing and taking inventory of received, shipped and/or stored materials daily
• Examine stored materials and report deterioration and damage
• Removing material from storage/receipt areas and preparing it for turn-in
• Process and/or affix, receipt, shipment, storage, pick/pack and other paperwork and reports as required
• Provide causative research for misidentified, damaged, non-located material as required
• Operates hand or power trucks and/or forklift in performing warehousing duties

Parts Pick up:

• Provide documentation to vendors as required (tax exempt form, credit references)
• Review all vendor invoices to ensure accuracy on pricing, parts, and quantities

Data Entry:

• Generate customer requisitions in the inventory system
• Enter vendor receiving documents in the inventory system
• Receive, stow and catalog in and out bound inventory

Other Requirements:

• Provide support to the MBTA location during emergencies
• Conduct inventory research projects as requested
• Maintain neat and clean stock room area and perform regular cycle counts of material
• Adhere to required procedures

Qualifications

• 1 year computer experience
• Warehouse, stockroom or Inventory management experience
• Obtain and maintain a forklift license

Preferred Qualifications

• 1 year inventory experience
• 1 year customer service role
• Experience in inventory/point of sale applications
• Experience with bus or light rail parts
• Familiarity with automotive, bus, or rail parts experience
• Automotive Certification Programs will be considered in conjunction with experience
• Ability to communicate in English
• Valid Driver's License
• Current COVID-19 vaccine

Physical Requirements

Essential Requirements