This position handles customer transactions through calculating bills and processing payments. The incumbent must be accurate, customer-focused and able to handle customer issues effectively.

As a Receptionist, this position is key to creating a customer friendly environment. This is a Full-time position, approximately 40 hours per week. Must be available to work flexible shifts including days, nights, and weekends.

Job Duties:

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks) (putting repair orders and counter tickets in order by number). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.
• Guarantee all checks in accordance with the company policy.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Must follow all company safety policies and procedures.
• Promptly and efficiently answer multi-line switchboard and transfer calls.
• Manage loaner vehicles and loaner agreements
• Call customers to schedule follow up appointments for their vehicle to maintain adequate vehicle health
• Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
• Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
• Perform any other special duties as requested by Dealer and other Managers
• Regular attendance consistent with attendance policy.
• Able to have a flexible work schedule, including all holidays

Job/Education Requirements:

• High school diploma.
• Ability to read and comprehend instructions and information.
• Excellent oral communication skills.
• Professional personal appearance.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Able to work a flexible schedule.

We offer:

• Health, Dental, Vision
• Paid Vacation
• Ongoing Training
• Great team Culture
• Excellent work environment

Job Type: Full-time

Schedule is negotiable however Fridays and Saturdays are a must.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

Manchester City Nissan is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted prior to beginning employment in accordance with local laws.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Dealership: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Work Location: In person