Description

Are you interested in working for a local, fast-growing company that provides a fun and supportive environment? Do you enjoy building relationships and solving problems? If so, this is the career for you.

Purpose: Provide mechanical and software support, troubleshooting and customer training for DOSIS systems located in partner pharmacies.

Responsibilities:

· Build positive relationships with customers via phone, email, case notes and on-site visits.

· Troubleshoot, resolve, or dispatch high severity cases within service level agreement timeframes.

· Provide detailed case notes of all steps taken and each interaction with customer and/or machine.

· Create cases, diagnose, and order parts timely, thoroughly, and accurately.

· Perform peer reviews and escalations on cases.

· Travel will be required as needed to customer sites to: install, configure and troubleshoot machine. Up to 25% travel.

Other Duties:

· Answer incoming calls that rollover from receptionist before they rollover to the answering service.

· Follow all related standard work, processes, and procedures.

· Mentor and train other team members as requested by supervisors.

· Maintain current knowledge of company products, services, resources, and processes to effectively and customer inquiries and troubleshoot DOSIS systems.

Note:

The offer will be contingent upon satisfactory completion of a background check and preemployment drug screen.

Manchac is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, gender identity, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran's status.

Requirements

Education & Experience:

· High school diploma or GED required

· Minimum three (3) years of experience or equivalent combination of education/experience will be considered

· Proven customer service experience required

· Mechanical, electrical, or technical skills required

· Experience with pharmaceutical automated a plus but not required

· Intermediate or advanced MS Office skills

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability