Director of Operations at a growing Technology Consulting and Outsourcing Services Firm located in Orlando, FL

About our Company

ProVal Technologies helps Managed IT Service Providers (MSP’s) to offload centralized services functions like tools management, automation, monitoring, backups, security, and other back-office operations. Think of us as the MSP to an MSP! Our mission is to deliver centralized services in a box to MSPs, so they can focus on being their customers’ trusted advisors and leave operational excellence to our team of professionals. Working with over 100 MSP partners, and 100 employees between the US and India, ProVal’s commitment to our partners and to service excellence has helped us continually grow over 15 years in the space. Our company currently has a revenue of just under 5mm, with a goal to get to 10mm in 3 years. Our vision is to create a 100mm Master-MSP

About the role

As the Director of Operations, you will play a pivotal role in shaping and executing the operational strategy of ProVal Tech. Reporting to the CEO, you will collaborate with cross-functional teams to optimize processes, enhance efficiency, and contribute to the overall growth and success of the company. This individual will have a broad base of experience across Managed IT Services, technology outsourcing, professional services, and offshore operations. They will champion process and systems standardization and optimization across a multi-location delivery model. In EOS (Entrepreneurial Operating System) terms they will be the “Integrator” for our business.

Job Details:

• Salary range: $150,000-$200,000 annually
• Job Type: Full-Time & Hybrid (Orlando,) with ability to commute to the office 2-3 days a week
• Minimum 20 years experience, ideally in Managed IT Services/Technology